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joelanda C

1 reviews | Active since May 2012

17 Mar 2015, 12:32

WONGA DISRESPECTS MY PRIVACY & CONFIDENTIALITY

I recently took out a small short term loan from Wonga on my own personal capacity, after my debit order was returned they contacted NOT ME but my husband who had no knowledge of this at all as I wanted it for private and personal reasons. WONGA does not value their clients privacy and I need to know is what I do with them and the contract I sign with them not VERY AND HIGHLY CONFIDENTIAL!!!!! WHO GAVE AUTHORITY FOR THEM TO CALL MY HUSBAND AND FURTHER MORE WHERE DID THEY GET HIS CONTACT DETAILS FROM CAUSE I SURE AS HELL DID NOT PROVIDE IT ON MY APPLICATION FORMS!!! I CALLED WONGA DEMANDING AN EXPLANATION BUT I WAS REFUSED AND THE CONSULTANT I SPOKE TO, HER NAME IS ROBIN, REFUSES TO PUT ME THROUGH TO A SUPERVISOR AND CUT ME OFF DELIBERATELY!!!<br> SOMEONE NEEDS TO ANSWER ME ON THIS!

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Replies (1)
Wonga
Wonga's reply13 Jun 2016, 14:04
Official

Hi Joelanda

We are so sorry about this terrible mix up and that the consultant at hand, handled the incident so poorly. Not the service we pride ourselves.

Thank you

The Wonga Team