TM
Tholang M
1 reviews | Active since Jul 2016
09 Feb 2023, 10:31
Wonga Dispute
I called to defer my debit date ahead of time and they say it's not possible the only option is for them to deliberately put the account into arrears. I find it highly unfair that there's no way for them to arrange for a client nor give the client an opportunity to choose a debit date, especially when you have a consistent payment record without arrears and have even paid up ahead of time on previous occasions. Highly disgruntled, won't use them ever again and do not recommend them to anyone!
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Wonga's replyOfficial
09 Feb 2023, 12:09Hi Tholang, We sincerely apologize for the inconvenience caused. We do not offer extensions on your Wonga loan repayment , this is why we allow our customers select a repayment date that is convenient to them when taking out the loan. If your circumstances have changed, we may be able to set up a repayment arrangement with you, but you will need to contact us if you are truly not able to meet your payment commitment after the due date. Please bear in mind that our automated collection system will still attempt to collect from your bank on the agreed due date. Kind regards, The Wonga Team.
Best regards,
Wonga's reply09 Feb 2023, 12:09
Official
Hi Tholang, We sincerely apologize for the inconvenience caused. We do not offer extensions on your Wonga loan repayment , this is why we allow our customers select a repayment date that is convenient to them when taking out the loan. If your circumstances have changed, we may be able to set up a repayment arrangement with you, but you will need to contact us if you are truly not able to meet your payment commitment after the due date. Please bear in mind that our automated collection system will still attempt to collect from your bank on the agreed due date. Kind regards, The Wonga Team.
Best regards,