PK
Pieter K
1 reviews | Active since Jun 2026
05 Jun 2026, 07:27
Wonga deducting money after account is settled
I had a very bad experience paid off my loan and there was still money debited afterwards, sent an email requesting a refund but no response in 2 days only their automated messages. This is very unprofessional and is impacting my finances.
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Wonga's replyOfficial
05 Jun 2026, 10:46Hi Pieter,
We sincerely apologise for the inconvenience caused.
To help avoid this situation in future, we recommend that customers do not make manual payments within three days of their scheduled collection date. This is because collection mandates are sent to the bank during this period and can no longer be cancelled.
We are pleased to confirm that your refund has been approved and should reflect in your account within the next hour.
Thank you for your patience and understanding.
Kind regards,
Wonga Team
We sincerely apologise for the inconvenience caused.
To help avoid this situation in future, we recommend that customers do not make manual payments within three days of their scheduled collection date. This is because collection mandates are sent to the bank during this period and can no longer be cancelled.
We are pleased to confirm that your refund has been approved and should reflect in your account within the next hour.
Thank you for your patience and understanding.
Kind regards,
Wonga Team
Wonga's reply05 Jun 2026, 10:46
Official
Hi Pieter,
We sincerely apologise for the inconvenience caused.
To help avoid this situation in future, we recommend that customers do not make manual payments within three days of their scheduled collection date. This is because collection mandates are sent to the bank during this period and can no longer be cancelled.
We are pleased to confirm that your refund has been approved and should reflect in your account within the next hour.
Thank you for your patience and understanding.
Kind regards,
Wonga Team
We sincerely apologise for the inconvenience caused.
To help avoid this situation in future, we recommend that customers do not make manual payments within three days of their scheduled collection date. This is because collection mandates are sent to the bank during this period and can no longer be cancelled.
We are pleased to confirm that your refund has been approved and should reflect in your account within the next hour.
Thank you for your patience and understanding.
Kind regards,
Wonga Team