1 reviews | Active since Aug 2011
Wonga Debiting my account even after I cancelled because they took too long to approve and I EFTd back the money as cancellation form instructed
<p>PLEASE EXPLAIN THIS!!!!<br />Debit ORDER WENT OFF ANYWAY, DESPITE CANCELLING 5 DAYS AGO AND SENDING POP IMMEDIATELY!</p> <p> </p> <p>See below - money into my account, then repayment on the same day, but 5 days later I was still debited!</p> <p> </p> <p>***Wonga ********** 170228naedo Dr ********** *** 376.32<br />***Banking App Transfer Wonga 500.0033.68<br />***Payment Received: Wonga Loan ********** B39688transfer ********** 177 500.00 533.68</p> <p> </p> <p>This is not good enough!</p>
Good Morning Dewald
We appreciate the time you took to chat to Carl. Unfortunately our call centre was closed when we received the email sent. Our team was on it first thing this morning, however it was naturally too late. We are truly sorry about this.
I know that Carl is work on your complaint as we speak, to ensure that this matter is corrected urgently.
Thank you so much for allowing us to resolve this for you.
Kind Regards
The Wonga Team
Good Morning Dewald
We appreciate the time you took to chat to Carl. Unfortunately our call centre was closed when we received the email sent. Our team was on it first thing this morning, however it was naturally too late. We are truly sorry about this.
I know that Carl is work on your complaint as we speak, to ensure that this matter is corrected urgently.
Thank you so much for allowing us to resolve this for you.
Kind Regards
The Wonga Team
Update: They refunded me, and this was very kind - 2 extra stars just due to Carl Kearns being a real asset and resolving this as soon as he was able to. However, the rating remains relatively neutral because the cancellation process is tedious, and if they had just reviewed my cancellation request that was sent even before they verified my documents, this whole thing wouldn't have happened in the first place.
Please review the whole flow of processes in this regard, as you're just making your own life - and those of customers - infinitely harder than it should be.
Update: They refunded me, and this was very kind - 2 extra stars just due to Carl Kearns being a real asset and resolving this as soon as he was able to. However, the rating remains relatively neutral because the cancellation process is tedious, and if they had just reviewed my cancellation request that was sent even before they verified my documents, this whole thing wouldn't have happened in the first place.
Please review the whole flow of processes in this regard, as you're just making your own life - and those of customers - infinitely harder than it should be.
Hi Dewald
Thank you for your feedback. We are glad we were able to resolve this for you. We will certainly discuss the workflow improvements in our next Voice of the Customer meeting.
Kind Regards
The Wonga Team
Hi Dewald
Thank you for your feedback. We are glad we were able to resolve this for you. We will certainly discuss the workflow improvements in our next Voice of the Customer meeting.
Kind Regards
The Wonga Team