Wonga debited my account twice, and I'm extremely disappointed with how this matter has been handled.

On 30 May 2026, I contacted them regarding the double debit and was assured that the money would be refunded to my account by Tuesday. Unfortunately, no refund was received. Today, I followed up again, only to be told that I must wait another 48 hours for the funds to reflect in my account. It's frustrating because when they approve a loan, the money reaches your account within minutes, but when it comes to returning a customer's money, the process suddenly takes days. I've always regarded Wonga as a company that provides excellent service, which is why this experience is so disappointing. People have responsibilities, bills to pay, and errands to run. Now I'm stuck because of a situation that wasn't my fault. I sincerely hope this matter is resolved as soon as possible. Customers deserve the same urgency when receiving refunds as they do when receiving loans.