MS
Mooketsi S
1 reviews | Active since Oct 2018
28 Apr 2026, 15:11
Wonga customer service is poor
Does Wonga loans even have a customer service 🙄🙄 I have sent multiple emails to Wonga three days ago and still no response.I am their usual customer whos has never been disappointed by their service but this time its poor
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Wonga's replyOfficial
28 Apr 2026, 15:48 Hi Sefora,
Thank you for your message and for the journey we’ve shared with you.
We understand how disappointing it can be when an application isn’t successful. Following a review of your account, we’re unfortunately unable to assist with a loan at this time. Our decisions are guided by our commitment to responsible lending, ensuring that we offer solutions that are sustainable and in our customers’ best interests.
We also do acknowledge the payment you made and can confirm that the account is closed.
If you need any further assistance or have questions, please don’t hesitate to reach out.
Kind regards,
Wonga Team
Thank you for your message and for the journey we’ve shared with you.
We understand how disappointing it can be when an application isn’t successful. Following a review of your account, we’re unfortunately unable to assist with a loan at this time. Our decisions are guided by our commitment to responsible lending, ensuring that we offer solutions that are sustainable and in our customers’ best interests.
We also do acknowledge the payment you made and can confirm that the account is closed.
If you need any further assistance or have questions, please don’t hesitate to reach out.
Kind regards,
Wonga Team
Wonga's reply28 Apr 2026, 15:48
Official
Hi Sefora,
Thank you for your message and for the journey we’ve shared with you.
We understand how disappointing it can be when an application isn’t successful. Following a review of your account, we’re unfortunately unable to assist with a loan at this time. Our decisions are guided by our commitment to responsible lending, ensuring that we offer solutions that are sustainable and in our customers’ best interests.
We also do acknowledge the payment you made and can confirm that the account is closed.
If you need any further assistance or have questions, please don’t hesitate to reach out.
Kind regards,
Wonga Team
Thank you for your message and for the journey we’ve shared with you.
We understand how disappointing it can be when an application isn’t successful. Following a review of your account, we’re unfortunately unable to assist with a loan at this time. Our decisions are guided by our commitment to responsible lending, ensuring that we offer solutions that are sustainable and in our customers’ best interests.
We also do acknowledge the payment you made and can confirm that the account is closed.
If you need any further assistance or have questions, please don’t hesitate to reach out.
Kind regards,
Wonga Team