VD
Vusi D
1 reviews | Active since Jan 2015
26 Jan 2022, 18:48
Wonga Customer Service is Nonsense
I had an account with Wonga and they sold their business to Nimble and on my Transunion Credit Report it was showing 2 account, one for Wonga and1 for Nimble with the same account number ***. when i settle the account for Wonga account, they never updated the information with Transunion
i sent lot of emails to them and they never responded , after a year they able to remove it on Transunion but even today Nimble is still there When i logged the dispute with Transunion, i was advised that i was supposed to pay both account. which i don't know why because they sold business against each other
I have sending emails to both of them almost every week and they don't even respond
Helpful (0)
Replies (21)0
Replies (21)
Wonga's replyOfficial
27 Jan 2022, 07:56Hi Vusumuzi,
We humbly apologize for any inconvenience caused.
We can confirm that a paid up letter has been issued to you
for account ***.
Wonga has sent an update request to all credit bureaus to
have your ITC profile updated as Wonga emailed you a paid up letter.
If your ITC profile is not updated please email us a copy of your credit report from
(Transunion, Experain, XDS, Compuscan and Vericred).
Please email us on ***.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that a paid up letter has been issued to you
for account ***.
Wonga has sent an update request to all credit bureaus to
have your ITC profile updated as Wonga emailed you a paid up letter.
If your ITC profile is not updated please email us a copy of your credit report from
(Transunion, Experain, XDS, Compuscan and Vericred).
Please email us on ***.
Thank you for your patience.
The Wonga Team.
Wonga's reply27 Jan 2022, 07:56
Official
Hi Vusumuzi,
We humbly apologize for any inconvenience caused.
We can confirm that a paid up letter has been issued to you
for account ***.
Wonga has sent an update request to all credit bureaus to
have your ITC profile updated as Wonga emailed you a paid up letter.
If your ITC profile is not updated please email us a copy of your credit report from
(Transunion, Experain, XDS, Compuscan and Vericred).
Please email us on ***.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that a paid up letter has been issued to you
for account ***.
Wonga has sent an update request to all credit bureaus to
have your ITC profile updated as Wonga emailed you a paid up letter.
If your ITC profile is not updated please email us a copy of your credit report from
(Transunion, Experain, XDS, Compuscan and Vericred).
Please email us on ***.
Thank you for your patience.
The Wonga Team.
VD
Vusi D's updateReviewer Update
27 Jan 2022, 08:44Wonga was removed after a year sending emails to you, but Nimble(which I don't even know) is still there.. can you please remove nimble because last time when I sent them the paid up letter they didn't want to remove it, saying I need to pay them
Please guys communicate with who ever that you sold you debts to... this is frustrating and my credit scoring is very bad because of you not communicating
Please guys communicate with who ever that you sold you debts to... this is frustrating and my credit scoring is very bad because of you not communicating
VD
Vusi D's update27 Jan 2022, 08:44
Reviewer Update
Wonga was removed after a year sending emails to you, but Nimble(which I don't even know) is still there.. can you please remove nimble because last time when I sent them the paid up letter they didn't want to remove it, saying I need to pay them
Please guys communicate with who ever that you sold you debts to... this is frustrating and my credit scoring is very bad because of you not communicating
Please guys communicate with who ever that you sold you debts to... this is frustrating and my credit scoring is very bad because of you not communicating
VD
Vusi D's updateReviewer Update
27 Jan 2022, 09:23Unfortunately I am not going to contact Nimble anymore because they couldn't assist..wonga pls contact them and rectify this sh***t you've caused by COB today
VD
Vusi D's update27 Jan 2022, 09:23
Reviewer Update
Unfortunately I am not going to contact Nimble anymore because they couldn't assist..wonga pls contact them and rectify this sh***t you've caused by COB today
Wonga's replyOfficial
27 Jan 2022, 09:54Hi Vusumuzi,
Thank you for your response.
We can confirm that we have escalated your account to our
Collections Manager to investigate why your ITC
profile is reflecting an outstanding balance with the Nimble group.
We will feed back to you with a formal response via our
email platform.
Kind Regards
The Wonga group.
Thank you for your response.
We can confirm that we have escalated your account to our
Collections Manager to investigate why your ITC
profile is reflecting an outstanding balance with the Nimble group.
We will feed back to you with a formal response via our
email platform.
Kind Regards
The Wonga group.
Wonga's reply27 Jan 2022, 09:54
Official
Hi Vusumuzi,
Thank you for your response.
We can confirm that we have escalated your account to our
Collections Manager to investigate why your ITC
profile is reflecting an outstanding balance with the Nimble group.
We will feed back to you with a formal response via our
email platform.
Kind Regards
The Wonga group.
Thank you for your response.
We can confirm that we have escalated your account to our
Collections Manager to investigate why your ITC
profile is reflecting an outstanding balance with the Nimble group.
We will feed back to you with a formal response via our
email platform.
Kind Regards
The Wonga group.
VD
Vusi D's updateReviewer Update
27 Jan 2022, 12:03Thank you very much hellopeterupupdate for assisting, will update you once this has been resolved
@wonga pls resolve other ppl problems, because I've noticed that lot of your clients are experiencing the same problem
@wonga pls resolve other ppl problems, because I've noticed that lot of your clients are experiencing the same problem
VD
Vusi D's update27 Jan 2022, 12:03
Reviewer Update
Thank you very much hellopeterupupdate for assisting, will update you once this has been resolved
@wonga pls resolve other ppl problems, because I've noticed that lot of your clients are experiencing the same problem
@wonga pls resolve other ppl problems, because I've noticed that lot of your clients are experiencing the same problem
VD
Vusi D's updateReviewer Update
28 Jan 2022, 10:14This is still resolved and there no further communication from wonga...... Nimble is still showing on my IT report and it is causing havoc. Wonga and nimble pls respond and call me back today
VD
Vusi D's update28 Jan 2022, 10:14
Reviewer Update
This is still resolved and there no further communication from wonga...... Nimble is still showing on my IT report and it is causing havoc. Wonga and nimble pls respond and call me back today
VD
Vusi D's updateReviewer Update
28 Jan 2022, 10:42On the 23 Sept 2021 received an email from nimble consultant by the name of Ansley Swartz and was advised that they submitted their Sacrra monthly submission on the 05 Aug 2021.
On the 28 July 2021 Raighana Ryklief Hunter, confirmed that wonga confirmed to them that my account was paid but until today this sh***t is still showing on my ITC report.
Wonga and Nimble catch a wake up and service your customers in a professional way
On the 28 July 2021 Raighana Ryklief Hunter, confirmed that wonga confirmed to them that my account was paid but until today this sh***t is still showing on my ITC report.
Wonga and Nimble catch a wake up and service your customers in a professional way
VD
Vusi D's update28 Jan 2022, 10:42
Reviewer Update
On the 23 Sept 2021 received an email from nimble consultant by the name of Ansley Swartz and was advised that they submitted their Sacrra monthly submission on the 05 Aug 2021.
On the 28 July 2021 Raighana Ryklief Hunter, confirmed that wonga confirmed to them that my account was paid but until today this sh***t is still showing on my ITC report.
Wonga and Nimble catch a wake up and service your customers in a professional way
On the 28 July 2021 Raighana Ryklief Hunter, confirmed that wonga confirmed to them that my account was paid but until today this sh***t is still showing on my ITC report.
Wonga and Nimble catch a wake up and service your customers in a professional way
VD
Vusi D's updateReviewer Update
28 Jan 2022, 10:45For your records my accountvwas settled on the 25 September 2020 and two year later it is still not resolved . This is frustrating shame
VD
Vusi D's update28 Jan 2022, 10:45
Reviewer Update
For your records my accountvwas settled on the 25 September 2020 and two year later it is still not resolved . This is frustrating shame
Wonga's replyOfficial
28 Jan 2022, 11:02Hi Vusumuzi,
Thank you for your response.
We humbly apologize for the inconvenience caused.
We have escalated your account to our Collections Manager
that is busy investigating why your account is still not updated.
We have marked your request as urgent and can assure you that
your account will be updated as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We humbly apologize for the inconvenience caused.
We have escalated your account to our Collections Manager
that is busy investigating why your account is still not updated.
We have marked your request as urgent and can assure you that
your account will be updated as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Wonga's reply28 Jan 2022, 11:02
Official
Hi Vusumuzi,
Thank you for your response.
We humbly apologize for the inconvenience caused.
We have escalated your account to our Collections Manager
that is busy investigating why your account is still not updated.
We have marked your request as urgent and can assure you that
your account will be updated as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We humbly apologize for the inconvenience caused.
We have escalated your account to our Collections Manager
that is busy investigating why your account is still not updated.
We have marked your request as urgent and can assure you that
your account will be updated as a matter of urgency.
Thank you for your patience.
The Wonga Team.
VD
Vusi D's updateReviewer Update
31 Jan 2022, 13:55I am still waiting and i have had no response from wonga.
VD
Vusi D's update31 Jan 2022, 13:55
Reviewer Update
I am still waiting and i have had no response from wonga.
Wonga's replyOfficial
31 Jan 2022, 14:07Hi Vusumuzi,
Thank you for your response.
We are still awaiting feedback and you will receive a
formal response once the investigation is concluded.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We are still awaiting feedback and you will receive a
formal response once the investigation is concluded.
Thank you for your patience.
The Wonga Team.
Wonga's reply31 Jan 2022, 14:07
Official
Hi Vusumuzi,
Thank you for your response.
We are still awaiting feedback and you will receive a
formal response once the investigation is concluded.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We are still awaiting feedback and you will receive a
formal response once the investigation is concluded.
Thank you for your patience.
The Wonga Team.
VD
Vusi D's updateReviewer Update
01 Feb 2022, 08:45What formal feedback are you waiting for??? For full 2years you still dont know what is happening here... if you gave me a settlement letter, what more are you looking form, because the settlement letter its enough to prove that my accout was paid in full
F****ck this is causing lot of havoc in my credit scoring.
I need this to be resolved today or i will have to take it futher with my lawyers assistance
F****ck this is causing lot of havoc in my credit scoring.
I need this to be resolved today or i will have to take it futher with my lawyers assistance
VD
Vusi D's update01 Feb 2022, 08:45
Reviewer Update
What formal feedback are you waiting for??? For full 2years you still dont know what is happening here... if you gave me a settlement letter, what more are you looking form, because the settlement letter its enough to prove that my accout was paid in full
F****ck this is causing lot of havoc in my credit scoring.
I need this to be resolved today or i will have to take it futher with my lawyers assistance
F****ck this is causing lot of havoc in my credit scoring.
I need this to be resolved today or i will have to take it futher with my lawyers assistance
Wonga's replyOfficial
01 Feb 2022, 09:24Hi Vusumuzi,
Thank you for your response.
As soon as we receive feedback will we email you
formal response once the investigation is concluded.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As soon as we receive feedback will we email you
formal response once the investigation is concluded.
Thank you for your patience.
The Wonga Team.
Wonga's reply01 Feb 2022, 09:24
Official
Hi Vusumuzi,
Thank you for your response.
As soon as we receive feedback will we email you
formal response once the investigation is concluded.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
As soon as we receive feedback will we email you
formal response once the investigation is concluded.
Thank you for your patience.
The Wonga Team.
VD
Vusi D's updateReviewer Update
01 Feb 2022, 09:27Please give me a turnaround time, can i wait for another 2 Years?
VD
Vusi D's update01 Feb 2022, 09:27
Reviewer Update
Please give me a turnaround time, can i wait for another 2 Years?
Wonga's replyOfficial
01 Feb 2022, 09:29Hi Vusumuzi,
Thank you for your response.
As mentioned in all our previous responses we have
escalated your account as a matter of urgency
and unfortunately, do not have a turn around time until
this investigation is concluded.
As soon as we receive feedback, will we feed back to you.
Kind Regards
The Wonga Team.
Thank you for your response.
As mentioned in all our previous responses we have
escalated your account as a matter of urgency
and unfortunately, do not have a turn around time until
this investigation is concluded.
As soon as we receive feedback, will we feed back to you.
Kind Regards
The Wonga Team.
Wonga's reply01 Feb 2022, 09:29
Official
Hi Vusumuzi,
Thank you for your response.
As mentioned in all our previous responses we have
escalated your account as a matter of urgency
and unfortunately, do not have a turn around time until
this investigation is concluded.
As soon as we receive feedback, will we feed back to you.
Kind Regards
The Wonga Team.
Thank you for your response.
As mentioned in all our previous responses we have
escalated your account as a matter of urgency
and unfortunately, do not have a turn around time until
this investigation is concluded.
As soon as we receive feedback, will we feed back to you.
Kind Regards
The Wonga Team.
VD
Vusi D's updateReviewer Update
01 Feb 2022, 09:45What investigation are you doing? Because this a straight forward query.
VD
Vusi D's update01 Feb 2022, 09:45
Reviewer Update
What investigation are you doing? Because this a straight forward query.
Wonga's replyOfficial
01 Feb 2022, 11:00Hi Vusumuzi,
Thank you for your response.
We will respond via our email platform.
Kind Regards
The Wonga Team.
Thank you for your response.
We will respond via our email platform.
Kind Regards
The Wonga Team.
Wonga's reply01 Feb 2022, 11:00
Official
Hi Vusumuzi,
Thank you for your response.
We will respond via our email platform.
Kind Regards
The Wonga Team.
Thank you for your response.
We will respond via our email platform.
Kind Regards
The Wonga Team.
VD
Vusi D's updateReviewer Update
04 Feb 2022, 08:27Wonga is a ****.... no communication at all and this Nimble is still showing on my credit report.
Guys if you think of taking a lon with w9nga rather find other credit providers.... this is nonsense
Guys if you think of taking a lon with w9nga rather find other credit providers.... this is nonsense
VD
Vusi D's update04 Feb 2022, 08:27
Reviewer Update
Wonga is a ****.... no communication at all and this Nimble is still showing on my credit report.
Guys if you think of taking a lon with w9nga rather find other credit providers.... this is nonsense
Guys if you think of taking a lon with w9nga rather find other credit providers.... this is nonsense
Wonga's replyOfficial
04 Feb 2022, 10:41Hi Vusumuzi,
Thank you for your response.
Our Collections manger is in contact with Nimble to update your credit profile.
Should Nimble try and contact you with regards to your account, you may provide them
with the paid up letter that you've received from us.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Our Collections manger is in contact with Nimble to update your credit profile.
Should Nimble try and contact you with regards to your account, you may provide them
with the paid up letter that you've received from us.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 Feb 2022, 10:41
Official
Hi Vusumuzi,
Thank you for your response.
Our Collections manger is in contact with Nimble to update your credit profile.
Should Nimble try and contact you with regards to your account, you may provide them
with the paid up letter that you've received from us.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Our Collections manger is in contact with Nimble to update your credit profile.
Should Nimble try and contact you with regards to your account, you may provide them
with the paid up letter that you've received from us.
Thank you for your patience.
The Wonga Team.
VD
Vusi D's updateReviewer Update
04 Feb 2022, 10:49I did sent them the paid up letter long time ago. Yini enzima ekutheni nina nibasendele, mina ngibazi nina dilani nabo kwaphrla
VD
Vusi D's update04 Feb 2022, 10:49
Reviewer Update
I did sent them the paid up letter long time ago. Yini enzima ekutheni nina nibasendele, mina ngibazi nina dilani nabo kwaphrla
Wonga's replyOfficial
04 Feb 2022, 12:04Hi Vusumuzi,
Thank you for your response.
Our Collections manager is in contact with Nimble, we will
send you a formal response once we have feedback.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Our Collections manager is in contact with Nimble, we will
send you a formal response once we have feedback.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 Feb 2022, 12:04
Official
Hi Vusumuzi,
Thank you for your response.
Our Collections manager is in contact with Nimble, we will
send you a formal response once we have feedback.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Our Collections manager is in contact with Nimble, we will
send you a formal response once we have feedback.
Thank you for your patience.
The Wonga Team.