SN
Siné Ntshali
1 reviews | Active since Nov 2020
21 Jun 2021, 18:03
Wonga - ******!
Wonga. I took a loan and paid it manually, and even sent an email notifying them not to do a debit order as I had already paid. They deducted the money still. When I call them to refund me, they make me chase my tail, where everyday I have to explain myself to all members of staff and they say they will speak to finance or they will refund me in 72hours, which they never did. I have sent them all types of proof, yet they still haven’t given me an explanation as to why they won’t refund me. Now when I call, they hang up on me. At this moment I have reported the matter to Credit Ombudsman, because I fear Wonga will affect my credit score.
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Replies (18)0
Replies (18)
Wonga's replyOfficial
22 Jun 2021, 08:38Hi Nontando,
We sincerely apologize for any inconvenience caused.
We have investigated what transpired on your account and have
liaised with our finance team and they require you to please email us
a bank statement from inside your bank as the transaction history is not sufficient.
As soon as our finance team receives a detailed bank statement, will we investigate
and feed back to you as soon as the investigation is concluded.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We have investigated what transpired on your account and have
liaised with our finance team and they require you to please email us
a bank statement from inside your bank as the transaction history is not sufficient.
As soon as our finance team receives a detailed bank statement, will we investigate
and feed back to you as soon as the investigation is concluded.
Thank you for your patience.
The Wonga Team.
Wonga's reply22 Jun 2021, 08:38
Official
Hi Nontando,
We sincerely apologize for any inconvenience caused.
We have investigated what transpired on your account and have
liaised with our finance team and they require you to please email us
a bank statement from inside your bank as the transaction history is not sufficient.
As soon as our finance team receives a detailed bank statement, will we investigate
and feed back to you as soon as the investigation is concluded.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We have investigated what transpired on your account and have
liaised with our finance team and they require you to please email us
a bank statement from inside your bank as the transaction history is not sufficient.
As soon as our finance team receives a detailed bank statement, will we investigate
and feed back to you as soon as the investigation is concluded.
Thank you for your patience.
The Wonga Team.
SN
Siné Ntshali's updateReviewer Update
22 Jun 2021, 08:42First you said you couldn’t see the FNB debit order money, I sent you an interim statement as per your request. Then it was the manual payment from Standard Bank, which you were already in possession of the Proof of payment from the bank. Which bank statement do you need exactly?
SN
Siné Ntshali's update22 Jun 2021, 08:42
Reviewer Update
First you said you couldn’t see the FNB debit order money, I sent you an interim statement as per your request. Then it was the manual payment from Standard Bank, which you were already in possession of the Proof of payment from the bank. Which bank statement do you need exactly?
Wonga's replyOfficial
22 Jun 2021, 08:59Hi Nontando,
We can confirm that you sent us 2 copies of your transaction history and not an interim statement.
The Standard bank proof of payment we have attached to your Wonga account
and that payment was allocated.
Please email us a copy of your interim statement and not transactional history as that is not suffice.
If you are unable to email us a copy of your interim statement, please go into your bank
and email us a copy of your bank statement from inside your bank.
Thank you kindly.
The Wonga Team.
We can confirm that you sent us 2 copies of your transaction history and not an interim statement.
The Standard bank proof of payment we have attached to your Wonga account
and that payment was allocated.
Please email us a copy of your interim statement and not transactional history as that is not suffice.
If you are unable to email us a copy of your interim statement, please go into your bank
and email us a copy of your bank statement from inside your bank.
Thank you kindly.
The Wonga Team.
Wonga's reply22 Jun 2021, 08:59
Official
Hi Nontando,
We can confirm that you sent us 2 copies of your transaction history and not an interim statement.
The Standard bank proof of payment we have attached to your Wonga account
and that payment was allocated.
Please email us a copy of your interim statement and not transactional history as that is not suffice.
If you are unable to email us a copy of your interim statement, please go into your bank
and email us a copy of your bank statement from inside your bank.
Thank you kindly.
The Wonga Team.
We can confirm that you sent us 2 copies of your transaction history and not an interim statement.
The Standard bank proof of payment we have attached to your Wonga account
and that payment was allocated.
Please email us a copy of your interim statement and not transactional history as that is not suffice.
If you are unable to email us a copy of your interim statement, please go into your bank
and email us a copy of your bank statement from inside your bank.
Thank you kindly.
The Wonga Team.
SN
Siné Ntshali's updateReviewer Update
22 Jun 2021, 09:51Now I must go to the bank during COVID for a debit order that you ran?
SN
Siné Ntshali's update22 Jun 2021, 09:51
Reviewer Update
Now I must go to the bank during COVID for a debit order that you ran?
Wonga's replyOfficial
22 Jun 2021, 10:05Hi Nontando,
We're so sorry, but it is a requirement that we need an interim statement to further investigate
what transpired on your account.
Due to Wonga abiding by the rules and regulations set out by the NCA we require
the above documentation.
Thank you
The Wonga Team.
We're so sorry, but it is a requirement that we need an interim statement to further investigate
what transpired on your account.
Due to Wonga abiding by the rules and regulations set out by the NCA we require
the above documentation.
Thank you
The Wonga Team.
Wonga's reply22 Jun 2021, 10:05
Official
Hi Nontando,
We're so sorry, but it is a requirement that we need an interim statement to further investigate
what transpired on your account.
Due to Wonga abiding by the rules and regulations set out by the NCA we require
the above documentation.
Thank you
The Wonga Team.
We're so sorry, but it is a requirement that we need an interim statement to further investigate
what transpired on your account.
Due to Wonga abiding by the rules and regulations set out by the NCA we require
the above documentation.
Thank you
The Wonga Team.
SN
Siné Ntshali's updateReviewer Update
28 Jun 2021, 10:42I have sent the statement from the bank and there is no answer on your customer service line.
SN
Siné Ntshali's update28 Jun 2021, 10:42
Reviewer Update
I have sent the statement from the bank and there is no answer on your customer service line.
Wonga's replyOfficial
28 Jun 2021, 11:21Hi Nontando,
We have reviewed what transpired on your Wonga account and can confirm that we received
your interim statement and we have attached it to your Wonga account.
We have escalated the interim statement to our finance team to scrutinize what transpired.
We will feed back to you once our investigation is concluded.
Thank you for your patience.
The Wonga Team.
We have reviewed what transpired on your Wonga account and can confirm that we received
your interim statement and we have attached it to your Wonga account.
We have escalated the interim statement to our finance team to scrutinize what transpired.
We will feed back to you once our investigation is concluded.
Thank you for your patience.
The Wonga Team.
Wonga's reply28 Jun 2021, 11:21
Official
Hi Nontando,
We have reviewed what transpired on your Wonga account and can confirm that we received
your interim statement and we have attached it to your Wonga account.
We have escalated the interim statement to our finance team to scrutinize what transpired.
We will feed back to you once our investigation is concluded.
Thank you for your patience.
The Wonga Team.
We have reviewed what transpired on your Wonga account and can confirm that we received
your interim statement and we have attached it to your Wonga account.
We have escalated the interim statement to our finance team to scrutinize what transpired.
We will feed back to you once our investigation is concluded.
Thank you for your patience.
The Wonga Team.
SN
Siné Ntshali's updateReviewer Update
30 Jun 2021, 18:28Does your finance team have a response?
Because I should be paying you now for the loan I have with you currently. But this situation is not resolved so I don’t really know how much I owe you now
Because I should be paying you now for the loan I have with you currently. But this situation is not resolved so I don’t really know how much I owe you now
SN
Siné Ntshali's update30 Jun 2021, 18:28
Reviewer Update
Does your finance team have a response?
Because I should be paying you now for the loan I have with you currently. But this situation is not resolved so I don’t really know how much I owe you now
Because I should be paying you now for the loan I have with you currently. But this situation is not resolved so I don’t really know how much I owe you now
Wonga's replyOfficial
01 Jul 2021, 08:13Hi Nontando,
Thank you so much for your patience.
We have received feedback from our finance team and can confirm that their
investigation is concluded.
On your interim statement it reflects that Wonga attempted to debit the R1210.52 but you
had a available balance of R456.07.
That attempt failed and Wonga did not debit your account.
On the 31st of May you re-app**** for a R7000 and it was credited into your bank account.
It then reflects another attempt of R1210.52 but your balance does not decrease as it
was a Failed attempt of a debit order.
Your manual payment of R1208.22 was then allocated to your account and all attempts and
tracking stopped as your balance then reflected as zero.
On conclusion, we can confirm you are not a refund due and your Wonga account is not
in credit.
We hope you have a lovely day further.
The Wonga Team.
Thank you so much for your patience.
We have received feedback from our finance team and can confirm that their
investigation is concluded.
On your interim statement it reflects that Wonga attempted to debit the R1210.52 but you
had a available balance of R456.07.
That attempt failed and Wonga did not debit your account.
On the 31st of May you re-app**** for a R7000 and it was credited into your bank account.
It then reflects another attempt of R1210.52 but your balance does not decrease as it
was a Failed attempt of a debit order.
Your manual payment of R1208.22 was then allocated to your account and all attempts and
tracking stopped as your balance then reflected as zero.
On conclusion, we can confirm you are not a refund due and your Wonga account is not
in credit.
We hope you have a lovely day further.
The Wonga Team.
Wonga's reply01 Jul 2021, 08:13
Official
Hi Nontando,
Thank you so much for your patience.
We have received feedback from our finance team and can confirm that their
investigation is concluded.
On your interim statement it reflects that Wonga attempted to debit the R1210.52 but you
had a available balance of R456.07.
That attempt failed and Wonga did not debit your account.
On the 31st of May you re-app**** for a R7000 and it was credited into your bank account.
It then reflects another attempt of R1210.52 but your balance does not decrease as it
was a Failed attempt of a debit order.
Your manual payment of R1208.22 was then allocated to your account and all attempts and
tracking stopped as your balance then reflected as zero.
On conclusion, we can confirm you are not a refund due and your Wonga account is not
in credit.
We hope you have a lovely day further.
The Wonga Team.
Thank you so much for your patience.
We have received feedback from our finance team and can confirm that their
investigation is concluded.
On your interim statement it reflects that Wonga attempted to debit the R1210.52 but you
had a available balance of R456.07.
That attempt failed and Wonga did not debit your account.
On the 31st of May you re-app**** for a R7000 and it was credited into your bank account.
It then reflects another attempt of R1210.52 but your balance does not decrease as it
was a Failed attempt of a debit order.
Your manual payment of R1208.22 was then allocated to your account and all attempts and
tracking stopped as your balance then reflected as zero.
On conclusion, we can confirm you are not a refund due and your Wonga account is not
in credit.
We hope you have a lovely day further.
The Wonga Team.
SN
Siné Ntshali's updateReviewer Update
01 Jul 2021, 10:44On the 25th, the loan repayment was done via Standard Bank manually (you have POP). On the 31st when I was taking a loan of R7000, you deducted that same money that was paid on the 25th via Standard Bank.
SN
Siné Ntshali's update01 Jul 2021, 10:44
Reviewer Update
On the 25th, the loan repayment was done via Standard Bank manually (you have POP). On the 31st when I was taking a loan of R7000, you deducted that same money that was paid on the 25th via Standard Bank.
Wonga's replyOfficial
01 Jul 2021, 10:50Hi Nontando,
We can confirm that our investigation is concluded.
Please refer to your bank and they will explain to you in detail how
any unpaid debit order is transacted.
We have explained in the above response all amounts and attempts and
can confirm that you should speak directly to your bank.
Thank you.
The Wonga Team.
We can confirm that our investigation is concluded.
Please refer to your bank and they will explain to you in detail how
any unpaid debit order is transacted.
We have explained in the above response all amounts and attempts and
can confirm that you should speak directly to your bank.
Thank you.
The Wonga Team.
Wonga's reply01 Jul 2021, 10:50
Official
Hi Nontando,
We can confirm that our investigation is concluded.
Please refer to your bank and they will explain to you in detail how
any unpaid debit order is transacted.
We have explained in the above response all amounts and attempts and
can confirm that you should speak directly to your bank.
Thank you.
The Wonga Team.
We can confirm that our investigation is concluded.
Please refer to your bank and they will explain to you in detail how
any unpaid debit order is transacted.
We have explained in the above response all amounts and attempts and
can confirm that you should speak directly to your bank.
Thank you.
The Wonga Team.
Wonga's replyOfficial
01 Jul 2021, 10:50Hi Nontando,
We can confirm that our investigation is concluded.
Please refer to your bank and they will explain to you in detail how
any unpaid debit order is transacted.
We have explained in the above response all amounts and attempts and
can confirm that you should speak directly to your bank.
Thank you.
The Wonga Team.
We can confirm that our investigation is concluded.
Please refer to your bank and they will explain to you in detail how
any unpaid debit order is transacted.
We have explained in the above response all amounts and attempts and
can confirm that you should speak directly to your bank.
Thank you.
The Wonga Team.
Wonga's reply01 Jul 2021, 10:50
Official
Hi Nontando,
We can confirm that our investigation is concluded.
Please refer to your bank and they will explain to you in detail how
any unpaid debit order is transacted.
We have explained in the above response all amounts and attempts and
can confirm that you should speak directly to your bank.
Thank you.
The Wonga Team.
We can confirm that our investigation is concluded.
Please refer to your bank and they will explain to you in detail how
any unpaid debit order is transacted.
We have explained in the above response all amounts and attempts and
can confirm that you should speak directly to your bank.
Thank you.
The Wonga Team.
SN
Siné Ntshali's updateReviewer Update
01 Jul 2021, 10:56You made me pay twice and you say I must ask my bank how it works. Then I think the R7000 loan should no longer be a R7000.
SN
Siné Ntshali's update01 Jul 2021, 10:56
Reviewer Update
You made me pay twice and you say I must ask my bank how it works. Then I think the R7000 loan should no longer be a R7000.
Wonga's replyOfficial
01 Jul 2021, 11:09Hi Nontando,
We're so sorry you feel this way.
In order for you to resolve this query you need to get your bank involved.
We can confirm that when the R7000 was credited, another attempt of R1210.52 was attempted
and did not decrease your available balance meaning the attempt failed.
Please get your bank involved as you are not a refund due.
Kind Regards
The Wonga Team.
We're so sorry you feel this way.
In order for you to resolve this query you need to get your bank involved.
We can confirm that when the R7000 was credited, another attempt of R1210.52 was attempted
and did not decrease your available balance meaning the attempt failed.
Please get your bank involved as you are not a refund due.
Kind Regards
The Wonga Team.
Wonga's reply01 Jul 2021, 11:09
Official
Hi Nontando,
We're so sorry you feel this way.
In order for you to resolve this query you need to get your bank involved.
We can confirm that when the R7000 was credited, another attempt of R1210.52 was attempted
and did not decrease your available balance meaning the attempt failed.
Please get your bank involved as you are not a refund due.
Kind Regards
The Wonga Team.
We're so sorry you feel this way.
In order for you to resolve this query you need to get your bank involved.
We can confirm that when the R7000 was credited, another attempt of R1210.52 was attempted
and did not decrease your available balance meaning the attempt failed.
Please get your bank involved as you are not a refund due.
Kind Regards
The Wonga Team.
SN
Siné Ntshali's updateReviewer Update
01 Jul 2021, 14:11You guys are so confused. I never received R7000 as a R7000. If we are looking at the same Interim, page 2 of 2, on the 31st you deposited R7000 and immediately took the R1210,52. The bank (FNB) agrees with me on this. Which I had already paid for via Standard Bank. So the only thing to do was to either refund me or credit that money to the current loan. So I don’t know where your confusion begins. We are running in circles over a simple issue.
SN
Siné Ntshali's update01 Jul 2021, 14:11
Reviewer Update
You guys are so confused. I never received R7000 as a R7000. If we are looking at the same Interim, page 2 of 2, on the 31st you deposited R7000 and immediately took the R1210,52. The bank (FNB) agrees with me on this. Which I had already paid for via Standard Bank. So the only thing to do was to either refund me or credit that money to the current loan. So I don’t know where your confusion begins. We are running in circles over a simple issue.
Wonga's replyOfficial
01 Jul 2021, 14:24Hi Nontando,
Please refer to your available balances that reflects on your bank statement.
Please check your available balance before the R7000 was credited.
When Wonga attempted to debit the amount after the loan was credited, please
check your balance.
It was an attempt and the debit order failed it did not run successfully.
FNB will explain what tracking, attempts, Naedo and a debit order means.
Please refer to your bank as we unfortunately, cannot assist you further and we
can confirm that you are not a refund due.
Kind Regards
The Wonga Team.
Please refer to your available balances that reflects on your bank statement.
Please check your available balance before the R7000 was credited.
When Wonga attempted to debit the amount after the loan was credited, please
check your balance.
It was an attempt and the debit order failed it did not run successfully.
FNB will explain what tracking, attempts, Naedo and a debit order means.
Please refer to your bank as we unfortunately, cannot assist you further and we
can confirm that you are not a refund due.
Kind Regards
The Wonga Team.
Wonga's reply01 Jul 2021, 14:24
Official
Hi Nontando,
Please refer to your available balances that reflects on your bank statement.
Please check your available balance before the R7000 was credited.
When Wonga attempted to debit the amount after the loan was credited, please
check your balance.
It was an attempt and the debit order failed it did not run successfully.
FNB will explain what tracking, attempts, Naedo and a debit order means.
Please refer to your bank as we unfortunately, cannot assist you further and we
can confirm that you are not a refund due.
Kind Regards
The Wonga Team.
Please refer to your available balances that reflects on your bank statement.
Please check your available balance before the R7000 was credited.
When Wonga attempted to debit the amount after the loan was credited, please
check your balance.
It was an attempt and the debit order failed it did not run successfully.
FNB will explain what tracking, attempts, Naedo and a debit order means.
Please refer to your bank as we unfortunately, cannot assist you further and we
can confirm that you are not a refund due.
Kind Regards
The Wonga Team.
SN
Siné Ntshali's updateReviewer Update
01 Jul 2021, 14:35You say you had a failed attempt on the 31st. Yet right after you see the deposit of R7000, you can clearly see Wonga taking R1210.52 and the balance after being R6145.80.
Before the R7000 deposit, my balance was R356.32.
Does this not add up to you? Because FNB is seeing same
Before the R7000 deposit, my balance was R356.32.
Does this not add up to you? Because FNB is seeing same
SN
Siné Ntshali's update01 Jul 2021, 14:35
Reviewer Update
You say you had a failed attempt on the 31st. Yet right after you see the deposit of R7000, you can clearly see Wonga taking R1210.52 and the balance after being R6145.80.
Before the R7000 deposit, my balance was R356.32.
Does this not add up to you? Because FNB is seeing same
Before the R7000 deposit, my balance was R356.32.
Does this not add up to you? Because FNB is seeing same
SN
Siné Ntshali's updateReviewer Update
08 Jul 2021, 10:54Guys, please refund me the payment that came from Standard Bank. I cannot make manual payment and have you still take the debit order.
SN
Siné Ntshali's update08 Jul 2021, 10:54
Reviewer Update
Guys, please refund me the payment that came from Standard Bank. I cannot make manual payment and have you still take the debit order.