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Precious M
1 reviews | Active since Apr 2018
18 Apr 2018, 12:17
Wonga ******
Dear Wonga Team I have been trying to call your offices for the past 3 weeks!!! No one answers or my line gets cut off. I have a billing error which needs to be fixed urgently and I have not received my statement for March. You debited R389 from my account which should have been the final payment but you still say I owe you guys money. Please fix this issue!!!
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Replies (3)
Wonga's replyOfficial
18 Apr 2018, 12:21Hi Precious,
We're sorry to hear that you've been experiencing problems with getting through to our Connection Centre.
We would like to look into your Collections issue and resolve this for you.
Please send us an email with your ID and contact number to: *** so we can assist you further.
Thank You,
Wonga Team
Best regards,
Wonga's reply18 Apr 2018, 12:21
Official
Hi Precious,
We're sorry to hear that you've been experiencing problems with getting through to our Connection Centre.
We would like to look into your Collections issue and resolve this for you.
Please send us an email with your ID and contact number to: *** so we can assist you further.
Thank You,
Wonga Team
Best regards,
PM
Precious M's updateReviewer Update
27 Apr 2018, 16:35I am really frustrated now!!! For 2 months now you have deducted R389 from account but you claim that you did NOT receive the money. I have a bank statement proving that BOTH transactions went through. My bank has confirmed this as well. PLEASE FIX this billing error, it makes ME look bad!!!
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Precious M's update27 Apr 2018, 16:35
Reviewer Update
I am really frustrated now!!! For 2 months now you have deducted R389 from account but you claim that you did NOT receive the money. I have a bank statement proving that BOTH transactions went through. My bank has confirmed this as well. PLEASE FIX this billing error, it makes ME look bad!!!
Wonga's replyOfficial
30 Apr 2018, 09:10Hi Precious,
We contacted you this morning, however, we were unable to get hold of you.
We reviewed the bank statement you sent and it only consists of one page, which is insufficient and does not reflect all transactions.
Please send us your bank statement which reflects all transactions for both January and February.
Thank You
Wonga Team
Best regards,
Wonga's reply30 Apr 2018, 09:10
Official
Hi Precious,
We contacted you this morning, however, we were unable to get hold of you.
We reviewed the bank statement you sent and it only consists of one page, which is insufficient and does not reflect all transactions.
Please send us your bank statement which reflects all transactions for both January and February.
Thank You
Wonga Team
Best regards,