AE
Asta E
1 reviews | Active since Jun 2012
13 Dec 2022, 10:32
WONGA: Causing me debt
WONGA - Not resolving their errors and causing me debt I made a Wonga loan and paid a settlement amount on 24 October 2022 upfront as per the settlement letter sent by Wonga. Since then Wonga keeps on trying to deduct money from my bank account, from October to December, and want to try again on 14 December 2022. I have sent emails to Wonga and Wonga and Blake consistently, and nothing is resolved. Wonga now owe me a substantial amount of money in bank fees deducted for unsuccessful debit orders and a related bank charge every time. I have spoken to Wonga employees, Blake employees. Blake employees acknowledged receipt of my proof of payment and Wonga's settlement letter - all to no avail. NOTHING has been done to resolve this issue.
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Replies (7)0
Replies (7)
Wonga's replyOfficial
13 Dec 2022, 17:41Hi Asta,
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm that
your loan has been paid in full.
Your payment has been allocated and your account has been updated.
A paid up letter has been sent to you via our email platform
and we have notified all credit bureaus.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm that
your loan has been paid in full.
Your payment has been allocated and your account has been updated.
A paid up letter has been sent to you via our email platform
and we have notified all credit bureaus.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply13 Dec 2022, 17:41
Official
Hi Asta,
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm that
your loan has been paid in full.
Your payment has been allocated and your account has been updated.
A paid up letter has been sent to you via our email platform
and we have notified all credit bureaus.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm that
your loan has been paid in full.
Your payment has been allocated and your account has been updated.
A paid up letter has been sent to you via our email platform
and we have notified all credit bureaus.
Thank you for your patience.
The Wonga Team.
Best regards,
AE
Asta E's updateReviewer Update
14 Dec 2022, 04:16Thank you hellopeter! Dear Wonga, now let us see if you pay the bank fees of unpaid debit orders etc. you caused me. Please resolve this. Asta
AE
Asta E's update14 Dec 2022, 04:16
Reviewer Update
Thank you hellopeter! Dear Wonga, now let us see if you pay the bank fees of unpaid debit orders etc. you caused me. Please resolve this. Asta
Wonga's replyOfficial
14 Dec 2022, 17:31Hi Asta,
Thank you for your response.
Please forward a copy of your bank statement in order for us to escalate your
account to our finance team as a matter of urgency.
Once their investigation has been completed,
they will feedback to you via our email platform.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Please forward a copy of your bank statement in order for us to escalate your
account to our finance team as a matter of urgency.
Once their investigation has been completed,
they will feedback to you via our email platform.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply14 Dec 2022, 17:31
Official
Hi Asta,
Thank you for your response.
Please forward a copy of your bank statement in order for us to escalate your
account to our finance team as a matter of urgency.
Once their investigation has been completed,
they will feedback to you via our email platform.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Please forward a copy of your bank statement in order for us to escalate your
account to our finance team as a matter of urgency.
Once their investigation has been completed,
they will feedback to you via our email platform.
Thank you for your patience.
The Wonga Team.
Best regards,
AE
Asta E's updateReviewer Update
16 Dec 2022, 11:02I sent a copy of my bank statement to Wonga on 14 December. Then the following day on 15 December I had to send an updated statement. On 14th and 15th December Wonga still attempted to take payments from me.
Wonga, are you forcing me to report you to FAIS Ombud? Please note what you owe me now:
To come – Overdraft service fee no limit R69.00 (Wonga causing me to go into overdraft)15 Dec Dec WONGA LOAN not provided for R156.8914 Dec WONGA LOAN Debicheck debit order -156.899 Dec UNPAID FEE DEBICHECK D/0 – 147.0012 Nov FEE-STOP PAYMENT -70.0011 Nov UNPAID FEE DEBICHECK D/O -147.00Total R746.78
I am a pensioner, every cent counts. You have truly made my life miserable.
A. Esterhuizen
Wonga, are you forcing me to report you to FAIS Ombud? Please note what you owe me now:
To come – Overdraft service fee no limit R69.00 (Wonga causing me to go into overdraft)15 Dec Dec WONGA LOAN not provided for R156.8914 Dec WONGA LOAN Debicheck debit order -156.899 Dec UNPAID FEE DEBICHECK D/0 – 147.0012 Nov FEE-STOP PAYMENT -70.0011 Nov UNPAID FEE DEBICHECK D/O -147.00Total R746.78
I am a pensioner, every cent counts. You have truly made my life miserable.
A. Esterhuizen
AE
Asta E's update16 Dec 2022, 11:02
Reviewer Update
I sent a copy of my bank statement to Wonga on 14 December. Then the following day on 15 December I had to send an updated statement. On 14th and 15th December Wonga still attempted to take payments from me.
Wonga, are you forcing me to report you to FAIS Ombud? Please note what you owe me now:
To come – Overdraft service fee no limit R69.00 (Wonga causing me to go into overdraft)15 Dec Dec WONGA LOAN not provided for R156.8914 Dec WONGA LOAN Debicheck debit order -156.899 Dec UNPAID FEE DEBICHECK D/0 – 147.0012 Nov FEE-STOP PAYMENT -70.0011 Nov UNPAID FEE DEBICHECK D/O -147.00Total R746.78
I am a pensioner, every cent counts. You have truly made my life miserable.
A. Esterhuizen
Wonga, are you forcing me to report you to FAIS Ombud? Please note what you owe me now:
To come – Overdraft service fee no limit R69.00 (Wonga causing me to go into overdraft)15 Dec Dec WONGA LOAN not provided for R156.8914 Dec WONGA LOAN Debicheck debit order -156.899 Dec UNPAID FEE DEBICHECK D/0 – 147.0012 Nov FEE-STOP PAYMENT -70.0011 Nov UNPAID FEE DEBICHECK D/O -147.00Total R746.78
I am a pensioner, every cent counts. You have truly made my life miserable.
A. Esterhuizen
Wonga's replyOfficial
19 Dec 2022, 15:04Hi Asta,
Thank you for your response.
We can confirm that we have received your bank statement and your account
has been escalated.
Once our investigation has been concluded,
we will feedback to you via our email platform.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we have received your bank statement and your account
has been escalated.
Once our investigation has been concluded,
we will feedback to you via our email platform.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply19 Dec 2022, 15:04
Official
Hi Asta,
Thank you for your response.
We can confirm that we have received your bank statement and your account
has been escalated.
Once our investigation has been concluded,
we will feedback to you via our email platform.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we have received your bank statement and your account
has been escalated.
Once our investigation has been concluded,
we will feedback to you via our email platform.
Thank you for your patience.
The Wonga Team.
Best regards,
AE
Asta E's updateReviewer Update
21 Dec 2022, 06:05I will check with my bank if all monies and expenses incurred owed to me by Wonga have been refunded to me by Wonga.
AE
Asta E's update21 Dec 2022, 06:05
Reviewer Update
I will check with my bank if all monies and expenses incurred owed to me by Wonga have been refunded to me by Wonga.
Wonga's replyOfficial
21 Dec 2022, 16:17Hi Asta,
Thank you for your response.
We have tried contacting you with regards to the refund that has been processed.
Please provide customer with your contact number and the best time to contact you.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have tried contacting you with regards to the refund that has been processed.
Please provide customer with your contact number and the best time to contact you.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply21 Dec 2022, 16:17
Official
Hi Asta,
Thank you for your response.
We have tried contacting you with regards to the refund that has been processed.
Please provide customer with your contact number and the best time to contact you.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have tried contacting you with regards to the refund that has been processed.
Please provide customer with your contact number and the best time to contact you.
Thank you for your patience.
The Wonga Team.
Best regards,