TM
Thato M
1 reviews | Active since May 2021
02 Jun 2021, 12:40
Wonga bully
I paid wonga my full debt in advance and upto today they are refuse to close my account which is affecting my credit score.i never was in arrears with them.i paid them 3 months before due date.if you want to ruin your credit score take credit from these guys.
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Wonga's replyOfficial
02 Jun 2021, 13:25Hi Thato,
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your Wonga account
and can confirm your loan has been closed and is settled in full
on the 28/12/2020.
Once your loan has been repaid in full, the system automatically
sends an update request to all credit bureaus to have your ITC profile
updated. It is unknown if they have any backlogs.
We have now re-escalated your details to all credit bureaus to have
your ITC profile updated.
We have emailed you a paid up letter as confirmation
that your loan has been settled in full.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your Wonga account
and can confirm your loan has been closed and is settled in full
on the 28/12/2020.
Once your loan has been repaid in full, the system automatically
sends an update request to all credit bureaus to have your ITC profile
updated. It is unknown if they have any backlogs.
We have now re-escalated your details to all credit bureaus to have
your ITC profile updated.
We have emailed you a paid up letter as confirmation
that your loan has been settled in full.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply02 Jun 2021, 13:25
Official
Hi Thato,
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your Wonga account
and can confirm your loan has been closed and is settled in full
on the 28/12/2020.
Once your loan has been repaid in full, the system automatically
sends an update request to all credit bureaus to have your ITC profile
updated. It is unknown if they have any backlogs.
We have now re-escalated your details to all credit bureaus to have
your ITC profile updated.
We have emailed you a paid up letter as confirmation
that your loan has been settled in full.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your Wonga account
and can confirm your loan has been closed and is settled in full
on the 28/12/2020.
Once your loan has been repaid in full, the system automatically
sends an update request to all credit bureaus to have your ITC profile
updated. It is unknown if they have any backlogs.
We have now re-escalated your details to all credit bureaus to have
your ITC profile updated.
We have emailed you a paid up letter as confirmation
that your loan has been settled in full.
Thank you for your patience.
The Wonga Team.
Best regards,