Wonga billing error

Item: Wonga
Rating: 1
Author: Precious M

I am really frustrated now!!! For 2 months now you have deducted R389 from account but you claim that you did NOT receive the money. I have a bank statement proving that BOTH transactions went through. My bank has confirmed this as well. PLEASE FIX this billing error, it makes ME look bad!!!

Helpful (0)

Replies (1)

Wonga's replyOfficial

30 Apr 2018, 09:10

Hi Precious,

We contacted you this morning, however, we were unable to get hold of you.

We reviewed the bank statement you sent and it only consists of one page, which is insufficient and does not reflect all transactions.

Please send us your bank statement which reflects all transactions for both January and February.

Thank You

Wonga Team

Best regards,

Wonga's reply30 Apr 2018, 09:10

Official

Hi Precious,

We contacted you this morning, however, we were unable to get hold of you.

We reviewed the bank statement you sent and it only consists of one page, which is insufficient and does not reflect all transactions.

Please send us your bank statement which reflects all transactions for both January and February.

Thank You

Wonga Team

Best regards,

Wonga billing error

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