kD
keenan D
1 reviews | Active since Nov 2011
14 Sept 2021, 11:38
Wonga being *********.
I app**** with Wonga.com back in November and It is one of my biggest regrets. I have not received the funds and I noticed that the last 4 digits of the bank account number was incorrect, I notified Wonga of this and they requested a letter from the bank, I went to the bank who informed me that no such letter is possible.
I then sent My bank statement which proves I have not received the funds and I am now told to get this letter again.
My questions are:
1) Isnt it your duty to ensure that the loan goes into the correct bank account(Name should match)? 2)If i received the funds to the correct account would you not have been able to debit the funds? 3)Does Wonga not only debit from the bank account that the lenders salary goes into ?
This is not on my credit record and your contact center is no help, if not resolved by tomorrow I will going to the financial ombudsman.
Regards Keenan
Helpful (0)
Replies (10)0
Replies (10)
Wonga's replyOfficial
14 Sept 2021, 12:02Hi Keenan,
We sincerely apologize for any inconvenience caused.
We have received your Standard Bank bank statement that is your Elite Current Account,
When the Wonga application was submitted a Standard bank Savings account was used.
We have onsite ***** specialists and they will start an investigation but they require
all documents to start their investigation.
If you do not have a Standard bank Savings account, please go into the bank and request a
letter that stipulates you have never had any other accounts and you only have an active
Standard bank Elite Current Account.
Once we receive that documents, will our ***** team be able to start their investigation
and feed back to you with a conclusion.
We can assure you, if we work together we can have this query actioned
and feed back to you with a resolution.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We have received your Standard Bank bank statement that is your Elite Current Account,
When the Wonga application was submitted a Standard bank Savings account was used.
We have onsite ***** specialists and they will start an investigation but they require
all documents to start their investigation.
If you do not have a Standard bank Savings account, please go into the bank and request a
letter that stipulates you have never had any other accounts and you only have an active
Standard bank Elite Current Account.
Once we receive that documents, will our ***** team be able to start their investigation
and feed back to you with a conclusion.
We can assure you, if we work together we can have this query actioned
and feed back to you with a resolution.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply14 Sept 2021, 12:02
Official
Hi Keenan,
We sincerely apologize for any inconvenience caused.
We have received your Standard Bank bank statement that is your Elite Current Account,
When the Wonga application was submitted a Standard bank Savings account was used.
We have onsite ***** specialists and they will start an investigation but they require
all documents to start their investigation.
If you do not have a Standard bank Savings account, please go into the bank and request a
letter that stipulates you have never had any other accounts and you only have an active
Standard bank Elite Current Account.
Once we receive that documents, will our ***** team be able to start their investigation
and feed back to you with a conclusion.
We can assure you, if we work together we can have this query actioned
and feed back to you with a resolution.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We have received your Standard Bank bank statement that is your Elite Current Account,
When the Wonga application was submitted a Standard bank Savings account was used.
We have onsite ***** specialists and they will start an investigation but they require
all documents to start their investigation.
If you do not have a Standard bank Savings account, please go into the bank and request a
letter that stipulates you have never had any other accounts and you only have an active
Standard bank Elite Current Account.
Once we receive that documents, will our ***** team be able to start their investigation
and feed back to you with a conclusion.
We can assure you, if we work together we can have this query actioned
and feed back to you with a resolution.
Thank you for your patience.
The Wonga Team.
Best regards,
kD
keenan D's updateReviewer Update
08 Oct 2021, 11:02Good day
I have sent the letter 2 weeks ago, no reply?.
How long do you think it will take to resolve?
Thanks
I have sent the letter 2 weeks ago, no reply?.
How long do you think it will take to resolve?
Thanks
kD
keenan D's update08 Oct 2021, 11:02
Reviewer Update
Good day
I have sent the letter 2 weeks ago, no reply?.
How long do you think it will take to resolve?
Thanks
I have sent the letter 2 weeks ago, no reply?.
How long do you think it will take to resolve?
Thanks
Wonga's replyOfficial
08 Oct 2021, 16:23Hi Keenan,
Thank you for your response.
We can confirm that we received a Confirmation of Bank Account from
Standard Bank.
Our ***** Team requires a letter from Standard Bank stating that you have never had a
Standard bank Savings account,
The loan was funded into a Standard bank Savings account and the letter you have
emailed is a confirmation of Bank account and not a letter stipulating
that you have never had an active Standard bank Savings account,
Once our ***** Team receives the required documentation, will we investigate
what transpired on the account and feed back to you with a conclusion.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we received a Confirmation of Bank Account from
Standard Bank.
Our ***** Team requires a letter from Standard Bank stating that you have never had a
Standard bank Savings account,
The loan was funded into a Standard bank Savings account and the letter you have
emailed is a confirmation of Bank account and not a letter stipulating
that you have never had an active Standard bank Savings account,
Once our ***** Team receives the required documentation, will we investigate
what transpired on the account and feed back to you with a conclusion.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply08 Oct 2021, 16:23
Official
Hi Keenan,
Thank you for your response.
We can confirm that we received a Confirmation of Bank Account from
Standard Bank.
Our ***** Team requires a letter from Standard Bank stating that you have never had a
Standard bank Savings account,
The loan was funded into a Standard bank Savings account and the letter you have
emailed is a confirmation of Bank account and not a letter stipulating
that you have never had an active Standard bank Savings account,
Once our ***** Team receives the required documentation, will we investigate
what transpired on the account and feed back to you with a conclusion.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we received a Confirmation of Bank Account from
Standard Bank.
Our ***** Team requires a letter from Standard Bank stating that you have never had a
Standard bank Savings account,
The loan was funded into a Standard bank Savings account and the letter you have
emailed is a confirmation of Bank account and not a letter stipulating
that you have never had an active Standard bank Savings account,
Once our ***** Team receives the required documentation, will we investigate
what transpired on the account and feed back to you with a conclusion.
Thank you for your patience.
The Wonga Team.
Best regards,
kD
keenan D's updateReviewer Update
08 Oct 2021, 16:48Hi
I have sent bank statements, letters as requested and it seems as if though this will be a never ending battle.
What will you require after the letter? Im done jumping through your hoops. Look how long it took you guys to get back tp me i would like a call from someone in a senior position explaining why i have had to send 3 letters?!.
Thanks
I have sent bank statements, letters as requested and it seems as if though this will be a never ending battle.
What will you require after the letter? Im done jumping through your hoops. Look how long it took you guys to get back tp me i would like a call from someone in a senior position explaining why i have had to send 3 letters?!.
Thanks
kD
keenan D's update08 Oct 2021, 16:48
Reviewer Update
Hi
I have sent bank statements, letters as requested and it seems as if though this will be a never ending battle.
What will you require after the letter? Im done jumping through your hoops. Look how long it took you guys to get back tp me i would like a call from someone in a senior position explaining why i have had to send 3 letters?!.
Thanks
I have sent bank statements, letters as requested and it seems as if though this will be a never ending battle.
What will you require after the letter? Im done jumping through your hoops. Look how long it took you guys to get back tp me i would like a call from someone in a senior position explaining why i have had to send 3 letters?!.
Thanks
Wonga's replyOfficial
08 Oct 2021, 17:00HI Keenan,
Thank you for your response.
We have requested that a senior Manager contacts you
to have your query resolved.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have requested that a senior Manager contacts you
to have your query resolved.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply08 Oct 2021, 17:00
Official
HI Keenan,
Thank you for your response.
We have requested that a senior Manager contacts you
to have your query resolved.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have requested that a senior Manager contacts you
to have your query resolved.
Thank you for your patience.
The Wonga Team.
Best regards,
kD
keenan D's updateReviewer Update
12 Oct 2021, 16:25Good day
I have sent the letter you requested from my bank.
Still no call from a senior manager and not even the decency to acknowledge my emails.
Please resolve this ASAP. I Will now only accept calls from your head of operations or CEO.
Thanks
I have sent the letter you requested from my bank.
Still no call from a senior manager and not even the decency to acknowledge my emails.
Please resolve this ASAP. I Will now only accept calls from your head of operations or CEO.
Thanks
kD
keenan D's update12 Oct 2021, 16:25
Reviewer Update
Good day
I have sent the letter you requested from my bank.
Still no call from a senior manager and not even the decency to acknowledge my emails.
Please resolve this ASAP. I Will now only accept calls from your head of operations or CEO.
Thanks
I have sent the letter you requested from my bank.
Still no call from a senior manager and not even the decency to acknowledge my emails.
Please resolve this ASAP. I Will now only accept calls from your head of operations or CEO.
Thanks
Wonga's replyOfficial
12 Oct 2021, 16:51Hi Keenan,
Thank you for emailing us the required documentation.
We have escalated your account to our ***** Team and they
will start their investigation process.
They will investigate what transpired on the account and will liaise directly
with you if any documents are insufficient.
We have re-escalated your account to our senior operations manager
and have requested an urgent call back.
Thank you for your patience.
The Wonga Team.
Thank you for emailing us the required documentation.
We have escalated your account to our ***** Team and they
will start their investigation process.
They will investigate what transpired on the account and will liaise directly
with you if any documents are insufficient.
We have re-escalated your account to our senior operations manager
and have requested an urgent call back.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply12 Oct 2021, 16:51
Official
Hi Keenan,
Thank you for emailing us the required documentation.
We have escalated your account to our ***** Team and they
will start their investigation process.
They will investigate what transpired on the account and will liaise directly
with you if any documents are insufficient.
We have re-escalated your account to our senior operations manager
and have requested an urgent call back.
Thank you for your patience.
The Wonga Team.
Thank you for emailing us the required documentation.
We have escalated your account to our ***** Team and they
will start their investigation process.
They will investigate what transpired on the account and will liaise directly
with you if any documents are insufficient.
We have re-escalated your account to our senior operations manager
and have requested an urgent call back.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's replyOfficial
13 Oct 2021, 08:41Hi Keenan,
Thanks for your email.
Upon investigation we can confirm that the funds was
disbursed into your current bank account ending with
account number *6499* (standard bank)
We can also confirm that the loan was disbursed on the
02 November 2020 and this bank account has been frozen
since the 03 December 2020 therefore our ***** team
requires a bank statement from the 02 November 2020
when the loan was disbursed, to proceed with
our current investigation.
We sincerely apologize for the miscommunication.
Kind Regards
The Wong Team.
Thanks for your email.
Upon investigation we can confirm that the funds was
disbursed into your current bank account ending with
account number *6499* (standard bank)
We can also confirm that the loan was disbursed on the
02 November 2020 and this bank account has been frozen
since the 03 December 2020 therefore our ***** team
requires a bank statement from the 02 November 2020
when the loan was disbursed, to proceed with
our current investigation.
We sincerely apologize for the miscommunication.
Kind Regards
The Wong Team.
Best regards,
Wonga's reply13 Oct 2021, 08:41
Official
Hi Keenan,
Thanks for your email.
Upon investigation we can confirm that the funds was
disbursed into your current bank account ending with
account number *6499* (standard bank)
We can also confirm that the loan was disbursed on the
02 November 2020 and this bank account has been frozen
since the 03 December 2020 therefore our ***** team
requires a bank statement from the 02 November 2020
when the loan was disbursed, to proceed with
our current investigation.
We sincerely apologize for the miscommunication.
Kind Regards
The Wong Team.
Thanks for your email.
Upon investigation we can confirm that the funds was
disbursed into your current bank account ending with
account number *6499* (standard bank)
We can also confirm that the loan was disbursed on the
02 November 2020 and this bank account has been frozen
since the 03 December 2020 therefore our ***** team
requires a bank statement from the 02 November 2020
when the loan was disbursed, to proceed with
our current investigation.
We sincerely apologize for the miscommunication.
Kind Regards
The Wong Team.
Best regards,
kD
keenan D's updateReviewer Update
13 Oct 2021, 09:47Good day, did i not send you guys a letter with confirmation of my bank account?
Im pretty sure it doesnt end in 6499.
I will play your game and get you another bank statement but i will also be taking you to the financial ombudsman and seeking legal action as this is exactly why your company has not survived in the UK.
Before I get this bank statement is there anything else you need?
Im pretty sure it doesnt end in 6499.
I will play your game and get you another bank statement but i will also be taking you to the financial ombudsman and seeking legal action as this is exactly why your company has not survived in the UK.
Before I get this bank statement is there anything else you need?
kD
keenan D's update13 Oct 2021, 09:47
Reviewer Update
Good day, did i not send you guys a letter with confirmation of my bank account?
Im pretty sure it doesnt end in 6499.
I will play your game and get you another bank statement but i will also be taking you to the financial ombudsman and seeking legal action as this is exactly why your company has not survived in the UK.
Before I get this bank statement is there anything else you need?
Im pretty sure it doesnt end in 6499.
I will play your game and get you another bank statement but i will also be taking you to the financial ombudsman and seeking legal action as this is exactly why your company has not survived in the UK.
Before I get this bank statement is there anything else you need?
Wonga's replyOfficial
13 Oct 2021, 10:09Hi Keenan,
Thank you for your response.
We have confirmed with our ***** Team and all they require the bank statement
for the current account ending with * 6499 * (standards bank ) dated from the
02 November 2020 - 02 December 2020.
Kind Regards
The Wonga Team.
Thank you for your response.
We have confirmed with our ***** Team and all they require the bank statement
for the current account ending with * 6499 * (standards bank ) dated from the
02 November 2020 - 02 December 2020.
Kind Regards
The Wonga Team.
Best regards,
Wonga's reply13 Oct 2021, 10:09
Official
Hi Keenan,
Thank you for your response.
We have confirmed with our ***** Team and all they require the bank statement
for the current account ending with * 6499 * (standards bank ) dated from the
02 November 2020 - 02 December 2020.
Kind Regards
The Wonga Team.
Thank you for your response.
We have confirmed with our ***** Team and all they require the bank statement
for the current account ending with * 6499 * (standards bank ) dated from the
02 November 2020 - 02 December 2020.
Kind Regards
The Wonga Team.
Best regards,