Wonga *******, Automated bot email responders lui gatte

I would personally like to express the worst of the worst services i've ever received from Wonga loans.

So i made a loan towards the beginning of the November 2025 and i received the loan documentation summary and the summary report states that Wonga loans is permitted to debit from my account once a month. So their first payment was due on the 25th Nov 2025 they managed to debit successfully the first balance from acc on that day and i was happy that they received their first payment. Four days down the line exactly on the 28th November they deducted again another amount from my acc.

I was super frustrated that i had to call my bank to reverse the amount back into my acc and guess what happened ? My bank informed me that they unable to reverse the money back into my acc. WHY ? Wonga Loans blocked the transaction to be reversed. I called their customer and they wanted me to provide a statement indicated the amount going off from my acc. The agent said to me nothing is reflecting on their side after i gave them a statement showing the amount.

Worst of all.. when sending them an email i get a automated bot response from them telling me they going to respond to within 48 working hours.. They don't have actual humanbeings attending to email enquiries nothing. This company is a *****.. i deeply regret taking out a loan with them because they ***** from their clients and make them seem stupid as if we don't know whats going on.

i wish i could upload my bank statement here for the whole of South Africa to see exactly what i'm speaking about.

Guys do not take out loans with Wonga they are *******.. I want to take this matter further to the National credit regulator and i'm planning on doing it today still.