NM
Nandipha M
1 reviews | Active since May 2013
16 Feb 2022, 11:25
Wonga: Are you in the business of ruining lives?
I settled my account in December and still awaiting a settlement letter and my credit history updated. Unfortunately now my credit score has gone down by 12 points. I have tried to settle this account in June 2021 which account did not exist then but suddenly reported on the credit bureu later in the year and now score is down again. I have sent proof time and time again to get this rectified. Have received promises on Twitter but nothing to date.
Helpful (0)
Replies (14)0
Replies (14)
Wonga's replyOfficial
17 Feb 2022, 07:46Hi Nandipha,
We humbly apologize for any inconvenience caused.
We can confirm that our Collections Team will investigate why your details
are not updated at the credit bureaus.
Please be advised that Clear score is not a credit bureau and the information
on clear score is not accurate.
Please email us a copy of your updated ITC profile.
The credit bureaus in South Africa are (Transunion, Experian, XDS, Compuscan
and Vericred). As mentioned Clear Score is not a credit bureau.
Please email us a copy of your credit report to
***.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that our Collections Team will investigate why your details
are not updated at the credit bureaus.
Please be advised that Clear score is not a credit bureau and the information
on clear score is not accurate.
Please email us a copy of your updated ITC profile.
The credit bureaus in South Africa are (Transunion, Experian, XDS, Compuscan
and Vericred). As mentioned Clear Score is not a credit bureau.
Please email us a copy of your credit report to
***.
Thank you for your patience.
The Wonga Team.
Wonga's reply17 Feb 2022, 07:46
Official
Hi Nandipha,
We humbly apologize for any inconvenience caused.
We can confirm that our Collections Team will investigate why your details
are not updated at the credit bureaus.
Please be advised that Clear score is not a credit bureau and the information
on clear score is not accurate.
Please email us a copy of your updated ITC profile.
The credit bureaus in South Africa are (Transunion, Experian, XDS, Compuscan
and Vericred). As mentioned Clear Score is not a credit bureau.
Please email us a copy of your credit report to
***.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that our Collections Team will investigate why your details
are not updated at the credit bureaus.
Please be advised that Clear score is not a credit bureau and the information
on clear score is not accurate.
Please email us a copy of your updated ITC profile.
The credit bureaus in South Africa are (Transunion, Experian, XDS, Compuscan
and Vericred). As mentioned Clear Score is not a credit bureau.
Please email us a copy of your credit report to
***.
Thank you for your patience.
The Wonga Team.
NM
Nandipha M's updateReviewer Update
17 Feb 2022, 10:13Please actually respond with helpful information and really try to help. O have emailed you on so many occasions with all the details. Since you know who the credit bureaus are, why don't you send them updated information?
Clearscore actually do their jobs and keep people like us on the loop from incompetence that ruins lives. Please sort your business out. You have my references, Id's. Please do your jobd.
Clearscore actually do their jobs and keep people like us on the loop from incompetence that ruins lives. Please sort your business out. You have my references, Id's. Please do your jobd.
NM
Nandipha M's update17 Feb 2022, 10:13
Reviewer Update
Please actually respond with helpful information and really try to help. O have emailed you on so many occasions with all the details. Since you know who the credit bureaus are, why don't you send them updated information?
Clearscore actually do their jobs and keep people like us on the loop from incompetence that ruins lives. Please sort your business out. You have my references, Id's. Please do your jobd.
Clearscore actually do their jobs and keep people like us on the loop from incompetence that ruins lives. Please sort your business out. You have my references, Id's. Please do your jobd.
Wonga's replyOfficial
17 Feb 2022, 13:50Hi Nandipha,
We can confirm that your account has been sold to Nimble.
As you mentioned you have settled the account, please forward
the paid up letter that you received along with your credit profile.
We have also received your Clear score report but
unfortunately we need a copy of your updated ITC profile from the above
mentioned bureaus.
Thank you for your patience.
The Wonga Team.
We can confirm that your account has been sold to Nimble.
As you mentioned you have settled the account, please forward
the paid up letter that you received along with your credit profile.
We have also received your Clear score report but
unfortunately we need a copy of your updated ITC profile from the above
mentioned bureaus.
Thank you for your patience.
The Wonga Team.
Wonga's reply17 Feb 2022, 13:50
Official
Hi Nandipha,
We can confirm that your account has been sold to Nimble.
As you mentioned you have settled the account, please forward
the paid up letter that you received along with your credit profile.
We have also received your Clear score report but
unfortunately we need a copy of your updated ITC profile from the above
mentioned bureaus.
Thank you for your patience.
The Wonga Team.
We can confirm that your account has been sold to Nimble.
As you mentioned you have settled the account, please forward
the paid up letter that you received along with your credit profile.
We have also received your Clear score report but
unfortunately we need a copy of your updated ITC profile from the above
mentioned bureaus.
Thank you for your patience.
The Wonga Team.
NM
Nandipha M's updateReviewer Update
17 Feb 2022, 17:22Nimble has told me to contact your offices and have forwarded my updated profile to your offices for you to update the credit bureaus.
Clearscore is updated by Experien and therefore up to date. Just forward the information you received from Nimble to the credit bureaus as per advices from your contact centre, the same way your offices report to the credit bureaus is the same way you can update information once clients meet obligations. Why is there a back and forth on this when I was listed without a back and forth?
Once I have received confirmation that your offices has updated my information on the credit bureaus and my credit score fixed, I will let the matter rest.
As mentioned I have called, emailed, WhatsApped Nimble and they have shifted responsibility to you.
Clearscore is updated by Experien and therefore up to date. Just forward the information you received from Nimble to the credit bureaus as per advices from your contact centre, the same way your offices report to the credit bureaus is the same way you can update information once clients meet obligations. Why is there a back and forth on this when I was listed without a back and forth?
Once I have received confirmation that your offices has updated my information on the credit bureaus and my credit score fixed, I will let the matter rest.
As mentioned I have called, emailed, WhatsApped Nimble and they have shifted responsibility to you.
NM
Nandipha M's update17 Feb 2022, 17:22
Reviewer Update
Nimble has told me to contact your offices and have forwarded my updated profile to your offices for you to update the credit bureaus.
Clearscore is updated by Experien and therefore up to date. Just forward the information you received from Nimble to the credit bureaus as per advices from your contact centre, the same way your offices report to the credit bureaus is the same way you can update information once clients meet obligations. Why is there a back and forth on this when I was listed without a back and forth?
Once I have received confirmation that your offices has updated my information on the credit bureaus and my credit score fixed, I will let the matter rest.
As mentioned I have called, emailed, WhatsApped Nimble and they have shifted responsibility to you.
Clearscore is updated by Experien and therefore up to date. Just forward the information you received from Nimble to the credit bureaus as per advices from your contact centre, the same way your offices report to the credit bureaus is the same way you can update information once clients meet obligations. Why is there a back and forth on this when I was listed without a back and forth?
Once I have received confirmation that your offices has updated my information on the credit bureaus and my credit score fixed, I will let the matter rest.
As mentioned I have called, emailed, WhatsApped Nimble and they have shifted responsibility to you.
NM
Nandipha M's updateReviewer Update
17 Feb 2022, 17:47Also, what is the point of a blanked out email address?
NM
Nandipha M's update17 Feb 2022, 17:47
Reviewer Update
Also, what is the point of a blanked out email address?
NM
Nandipha M's updateReviewer Update
17 Feb 2022, 17:49I have not even received the paid up letter from Nimble since December and after numerous calls and emails requesting it.
NM
Nandipha M's update17 Feb 2022, 17:49
Reviewer Update
I have not even received the paid up letter from Nimble since December and after numerous calls and emails requesting it.
Wonga's replyOfficial
18 Feb 2022, 13:11Hi Nandipha,
In order for us to escalate to our profile update team,
we going to need the paid up letter.
If your account is paid up with Nimble they will automatically send you a paid up letter.
If you have not received it then kindly request
it because we haven't received any email from them stating that your
account has been settled.
Thanks for your patience.
The Wonga Team.
In order for us to escalate to our profile update team,
we going to need the paid up letter.
If your account is paid up with Nimble they will automatically send you a paid up letter.
If you have not received it then kindly request
it because we haven't received any email from them stating that your
account has been settled.
Thanks for your patience.
The Wonga Team.
Wonga's reply18 Feb 2022, 13:11
Official
Hi Nandipha,
In order for us to escalate to our profile update team,
we going to need the paid up letter.
If your account is paid up with Nimble they will automatically send you a paid up letter.
If you have not received it then kindly request
it because we haven't received any email from them stating that your
account has been settled.
Thanks for your patience.
The Wonga Team.
In order for us to escalate to our profile update team,
we going to need the paid up letter.
If your account is paid up with Nimble they will automatically send you a paid up letter.
If you have not received it then kindly request
it because we haven't received any email from them stating that your
account has been settled.
Thanks for your patience.
The Wonga Team.
NM
Nandipha M's updateReviewer Update
18 Feb 2022, 13:16I have requested this paid up letter time and again. NO ONE IS SENDING THE LETTER! Nimble says they have closed the account and have forwarded everything to Wonga to update. Please contact Nimble and request the letter as well because the more time passes, the worse my credit score is affected. It is not fair because I do not owe you.
NM
Nandipha M's update18 Feb 2022, 13:16
Reviewer Update
I have requested this paid up letter time and again. NO ONE IS SENDING THE LETTER! Nimble says they have closed the account and have forwarded everything to Wonga to update. Please contact Nimble and request the letter as well because the more time passes, the worse my credit score is affected. It is not fair because I do not owe you.
Wonga's replyOfficial
18 Feb 2022, 17:00Hi Nandipha,
Thank you for your response.
Please email us a copy of your ITC report
and we will investigate why your account has not been updated.
Please email us on ***.
Kind Regards
The Wonga Team.
Thank you for your response.
Please email us a copy of your ITC report
and we will investigate why your account has not been updated.
Please email us on ***.
Kind Regards
The Wonga Team.
Wonga's reply18 Feb 2022, 17:00
Official
Hi Nandipha,
Thank you for your response.
Please email us a copy of your ITC report
and we will investigate why your account has not been updated.
Please email us on ***.
Kind Regards
The Wonga Team.
Thank you for your response.
Please email us a copy of your ITC report
and we will investigate why your account has not been updated.
Please email us on ***.
Kind Regards
The Wonga Team.
NM
Nandipha M's updateReviewer Update
18 Feb 2022, 17:08I have emailed it twice now. Please check your @ *** email address for all emails containing the report.
NM
Nandipha M's update18 Feb 2022, 17:08
Reviewer Update
I have emailed it twice now. Please check your @ *** email address for all emails containing the report.
Wonga's replyOfficial
21 Feb 2022, 10:34Hi Nandipha,
As per our telephonic conversation,
kindly send us our updated credit report via our email platform.
Thanks for your patience.
The Wonga Team.
As per our telephonic conversation,
kindly send us our updated credit report via our email platform.
Thanks for your patience.
The Wonga Team.
Wonga's reply21 Feb 2022, 10:34
Official
Hi Nandipha,
As per our telephonic conversation,
kindly send us our updated credit report via our email platform.
Thanks for your patience.
The Wonga Team.
As per our telephonic conversation,
kindly send us our updated credit report via our email platform.
Thanks for your patience.
The Wonga Team.
NM
Nandipha M's updateReviewer Update
21 Feb 2022, 10:57I have downloaded it from Experien and sent to email: ***.
NM
Nandipha M's update21 Feb 2022, 10:57
Reviewer Update
I have downloaded it from Experien and sent to email: ***.
NM
Nandipha M's updateReviewer Update
21 Feb 2022, 14:21Finally sorted! Thank you for your eventual assistance.
NM
Nandipha M's update21 Feb 2022, 14:21
Reviewer Update
Finally sorted! Thank you for your eventual assistance.
Wonga's replyOfficial
21 Feb 2022, 14:39Hi Nandipha,
Thank you for your response.
As per our telephonic conversation, your query has been resolved.
We're happy to be of service to you.
Hope you have a great day further.
The Wonga Team.
Thank you for your response.
As per our telephonic conversation, your query has been resolved.
We're happy to be of service to you.
Hope you have a great day further.
The Wonga Team.
Wonga's reply21 Feb 2022, 14:39
Official
Hi Nandipha,
Thank you for your response.
As per our telephonic conversation, your query has been resolved.
We're happy to be of service to you.
Hope you have a great day further.
The Wonga Team.
Thank you for your response.
As per our telephonic conversation, your query has been resolved.
We're happy to be of service to you.
Hope you have a great day further.
The Wonga Team.