SC
Stella C
1 reviews | Active since Apr 2019
16 Apr 2019, 10:29
Wonga Agents Refuse to Identify Themselves and held us Back from Payment
We requested a call to make a payment. When the call centre calls they ask for an ID number. We ask where they are calling from because if they could identify themselves then we would know we can safely give our ID number. The agents REFUSED to tell us where they were calling from and demanded an ID number first . Have you heard of *****? Why would you give some random person your personal details just because they said so? Wonga may I have your pins and account login details for your bank accounts? Just because?
Can you explain this to me?
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Wonga's replyOfficial
17 Apr 2019, 10:35Hi Stella,
We're sorry to hear that the Collections agency who contacted you, failed to mention where they are calling from.
We would like to investigate this and assist you further.
Kindly provide us with your contact number and preferred call back time.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your details.
Thank You
The Wonga team
We're sorry to hear that the Collections agency who contacted you, failed to mention where they are calling from.
We would like to investigate this and assist you further.
Kindly provide us with your contact number and preferred call back time.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your details.
Thank You
The Wonga team
Wonga's reply17 Apr 2019, 10:35
Official
Hi Stella,
We're sorry to hear that the Collections agency who contacted you, failed to mention where they are calling from.
We would like to investigate this and assist you further.
Kindly provide us with your contact number and preferred call back time.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your details.
Thank You
The Wonga team
We're sorry to hear that the Collections agency who contacted you, failed to mention where they are calling from.
We would like to investigate this and assist you further.
Kindly provide us with your contact number and preferred call back time.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your details.
Thank You
The Wonga team