***** Wonga Agents

Background: I settled my account on the 25 February 2025. Wonga sent me an SMS regarding a 50% discount, so I called in and multiple agents confirmed. I thus made the payment immediately.

After 48 hours, I noticed that I had still not received my settlement letter. So I called in again and they assured me it should reflect that the account is settled in a few days. A few days later, I received a SMS stating my account is overdue. This confused me, so I called in again, and the agents said the same thing (they are waiting for the system to update). But then a few days ago, I got an email, stating that I still owe money. So I called Wonga (as well as sent them an email). The agent told me they going to escalate the matter so my account can be updated.

However today I just got a call from a law firm, claiming my account has been handed over?? I do not understand! Whats worse is they also now offered me another 50% discount? How?? My account is supposed to be settled already! When I confront the agent and ask for her email so I can send her the proof of my claim. She just hung up and sent me an email about me owing money.

This is really *****! And what makes it even more ***** is that Wonga is avoiding my emails as soon as I ask for a settlement letter and sent proo. If I make a call, the agents hang up whenever I bring it up.

I need answers and I need my account settled as well as my settlement letter. This is messing with my credit.