SF
Shawn F
1 reviews | Active since Feb 2018
26 Oct 2022, 08:11
WONGA ADHOC DEBIT ORDERS
It is really a pity that a person must revert to this platform just to get answers. But if it is the only way than let it be.
Wonga did not meet the agreement of debit order date and the amount deducted is not the supposed amount (basically the amount is like the R99 debit order ****).
When I received the SMS of deduction (no amount given) I emailed Wonga where there was no reply. The debit order went off than I contacted the customer care where they indicated that debit order date is NOT correct according to my profile. They confirmed that they could see the amount that was deducted (which is NOT the agreed installment) and the agent, A Mrs Thompson, indicated that she would escalate to accounts to determine WHAT and WHY this debit order went off on the date which is NOT as per agreement and Mrs Thompson promised that I would have had feedback yesterday before close of business when I indicated that I would reverse the debit order if no clarification is given. and guess what. NO FEEDBACK WAS GIVEN.
So Wonga, are you ******** clients with these NOT in agreement debit orders, with amounts that is NOT as per contract agreement?
If I don't get ANY clarification today I will reverse the debit order. (I know if I reverse, THAN WONGA would respond)
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
26 Oct 2022, 14:14Hi Shawn,
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation,
we can confirm that yourrefund has been processed on the 25/10/2022.
Please allow 24-48 working hours for the funds to reflect in your bank account.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation,
we can confirm that yourrefund has been processed on the 25/10/2022.
Please allow 24-48 working hours for the funds to reflect in your bank account.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply26 Oct 2022, 14:14
Official
Hi Shawn,
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation,
we can confirm that yourrefund has been processed on the 25/10/2022.
Please allow 24-48 working hours for the funds to reflect in your bank account.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
As per our telephonic conversation,
we can confirm that yourrefund has been processed on the 25/10/2022.
Please allow 24-48 working hours for the funds to reflect in your bank account.
Thank you for your patience.
The Wonga Team.
Best regards,
SF
Shawn F's updateReviewer Update
26 Oct 2022, 14:57Good day
Update. I received a call from the Wonga Compliants department indicating that the refund was paid yesterday afternoon. No specific reasoning was provided on why/how the debit order went off, but indicated that the Technical team is investigating.
Funds not reflecting as yet in account, but will update Friday if refund was received or not.
I would just like to say further that the service received from the complaints department was very professional and pleasant to interact. Well done Wonga.
Update. I received a call from the Wonga Compliants department indicating that the refund was paid yesterday afternoon. No specific reasoning was provided on why/how the debit order went off, but indicated that the Technical team is investigating.
Funds not reflecting as yet in account, but will update Friday if refund was received or not.
I would just like to say further that the service received from the complaints department was very professional and pleasant to interact. Well done Wonga.
SF
Shawn F's update26 Oct 2022, 14:57
Reviewer Update
Good day
Update. I received a call from the Wonga Compliants department indicating that the refund was paid yesterday afternoon. No specific reasoning was provided on why/how the debit order went off, but indicated that the Technical team is investigating.
Funds not reflecting as yet in account, but will update Friday if refund was received or not.
I would just like to say further that the service received from the complaints department was very professional and pleasant to interact. Well done Wonga.
Update. I received a call from the Wonga Compliants department indicating that the refund was paid yesterday afternoon. No specific reasoning was provided on why/how the debit order went off, but indicated that the Technical team is investigating.
Funds not reflecting as yet in account, but will update Friday if refund was received or not.
I would just like to say further that the service received from the complaints department was very professional and pleasant to interact. Well done Wonga.
Wonga's replyOfficial
31 Oct 2022, 10:04Hi Shawn,
Thank you for your positive response.
We can confirm that the funds should be available in your bank account.
Thank you for your patience.
The Wonga Team.
Thank you for your positive response.
We can confirm that the funds should be available in your bank account.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply31 Oct 2022, 10:04
Official
Hi Shawn,
Thank you for your positive response.
We can confirm that the funds should be available in your bank account.
Thank you for your patience.
The Wonga Team.
Thank you for your positive response.
We can confirm that the funds should be available in your bank account.
Thank you for your patience.
The Wonga Team.
Best regards,
SF
Shawn F's updateReviewer Update
31 Oct 2022, 10:12Good day Wonga
Please accept apology for the late reply, but as indicated the refund did reflected in account as indicated by Wonga. Thank you
Please accept apology for the late reply, but as indicated the refund did reflected in account as indicated by Wonga. Thank you
SF
Shawn F's update31 Oct 2022, 10:12
Reviewer Update
Good day Wonga
Please accept apology for the late reply, but as indicated the refund did reflected in account as indicated by Wonga. Thank you
Please accept apology for the late reply, but as indicated the refund did reflected in account as indicated by Wonga. Thank you
SF
Shawn F's updateReviewer Update
31 Oct 2022, 11:56Good day Wonga
Now back again. due to the mess up from Wonga side it is reflecting bad om my cresit profile. due to the ad hic debit order which was not to be and amounts different it reflects that I have 2 current running loans with wonga.
tried calling but NO ANSWER.
please forward in written that the ad hoc debit order was mistake from Wonga to *** so that i can hand in for corrections
HOPE IT IS NOW
Now back again. due to the mess up from Wonga side it is reflecting bad om my cresit profile. due to the ad hic debit order which was not to be and amounts different it reflects that I have 2 current running loans with wonga.
tried calling but NO ANSWER.
please forward in written that the ad hoc debit order was mistake from Wonga to *** so that i can hand in for corrections
HOPE IT IS NOW
SF
Shawn F's update31 Oct 2022, 11:56
Reviewer Update
Good day Wonga
Now back again. due to the mess up from Wonga side it is reflecting bad om my cresit profile. due to the ad hic debit order which was not to be and amounts different it reflects that I have 2 current running loans with wonga.
tried calling but NO ANSWER.
please forward in written that the ad hoc debit order was mistake from Wonga to *** so that i can hand in for corrections
HOPE IT IS NOW
Now back again. due to the mess up from Wonga side it is reflecting bad om my cresit profile. due to the ad hic debit order which was not to be and amounts different it reflects that I have 2 current running loans with wonga.
tried calling but NO ANSWER.
please forward in written that the ad hoc debit order was mistake from Wonga to *** so that i can hand in for corrections
HOPE IT IS NOW
Wonga's replyOfficial
01 Nov 2022, 10:27Hi Sharn,
We humbly apologize for the inconvenience caused and can confirm that
our contact center is experiencing very high volumes.
Please forward a copy of your full credit report and we'll escalate your account has a matter of urgency.
We can confirm that Clear Score is not a credit bureau,
please provide us with a credit report from either Transunion, Experian, XDS or Compuscan.
Once again, we're so sorry for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused and can confirm that
our contact center is experiencing very high volumes.
Please forward a copy of your full credit report and we'll escalate your account has a matter of urgency.
We can confirm that Clear Score is not a credit bureau,
please provide us with a credit report from either Transunion, Experian, XDS or Compuscan.
Once again, we're so sorry for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply01 Nov 2022, 10:27
Official
Hi Sharn,
We humbly apologize for the inconvenience caused and can confirm that
our contact center is experiencing very high volumes.
Please forward a copy of your full credit report and we'll escalate your account has a matter of urgency.
We can confirm that Clear Score is not a credit bureau,
please provide us with a credit report from either Transunion, Experian, XDS or Compuscan.
Once again, we're so sorry for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused and can confirm that
our contact center is experiencing very high volumes.
Please forward a copy of your full credit report and we'll escalate your account has a matter of urgency.
We can confirm that Clear Score is not a credit bureau,
please provide us with a credit report from either Transunion, Experian, XDS or Compuscan.
Once again, we're so sorry for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
Best regards,