SA
Sandra A
1 reviews | Active since Oct 2021
10 Nov 2021, 17:58
Wonga
Good day Ive already wrote a review about the disappointing service ive received from Wonga. My account was double debited and struggling since August to get any positive response from them. Im still waiting even after my last review. Pathetic service. Very disappointing
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Wonga's replyOfficial
11 Nov 2021, 08:47Hi Sandra,
We sincerely apologize for the delay in responses.
We can assure you that we have escalated your account to our
Internal collections Team and they escalated your account to our
debt collections agency and we are still awaiting feedback.
Once they confirm that the refund is due, will our finance team
process the refund.
Once again, we're so sorry for the delay and have re-escalated your account
to follow up and will feed back to you with a resolution.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the delay in responses.
We can assure you that we have escalated your account to our
Internal collections Team and they escalated your account to our
debt collections agency and we are still awaiting feedback.
Once they confirm that the refund is due, will our finance team
process the refund.
Once again, we're so sorry for the delay and have re-escalated your account
to follow up and will feed back to you with a resolution.
Thank you for your patience.
The Wonga Team.
Wonga's reply11 Nov 2021, 08:47
Official
Hi Sandra,
We sincerely apologize for the delay in responses.
We can assure you that we have escalated your account to our
Internal collections Team and they escalated your account to our
debt collections agency and we are still awaiting feedback.
Once they confirm that the refund is due, will our finance team
process the refund.
Once again, we're so sorry for the delay and have re-escalated your account
to follow up and will feed back to you with a resolution.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the delay in responses.
We can assure you that we have escalated your account to our
Internal collections Team and they escalated your account to our
debt collections agency and we are still awaiting feedback.
Once they confirm that the refund is due, will our finance team
process the refund.
Once again, we're so sorry for the delay and have re-escalated your account
to follow up and will feed back to you with a resolution.
Thank you for your patience.
The Wonga Team.