DD
Danielle D

1 reviews | Active since Jul 2020

08 Oct 2020, 15:54

Wonga

One star is too much! I've been a longtime Wonga client. But how I'm treated now is ********* and unfair. They approved me for a loan. Promised to deposit is on Tuesday. Tuesday afternoon I receive a msg to deposit R1250 transfer/attorney fee. After a long discussion and a "100% guarantee", in writing, for same day payout, I paid the fee. Yesterday I was told they had an issue with the transfer attorneys. I had to pay THEM another R1530 before the money could be released. Which I did. These people have ALL my information as it is on the Wonga system, so I have no reason to distrust them. Now however, I was told to pay an insurance fee. Which is why I'm starting to get very very ****ed off! Why not tell you about all costs involved beforehand? I did mail Wonga, sending them all the msgs I received. They've not even rep****, so I assume if this was a ****, they would've rep**** to inform me.

0
Replies (1)
Wonga
Wonga's reply09 Oct 2020, 08:43
Official
Hi Danielle,

We're so sorry for the delay in responses as our contact 

center is experiencing very high volumes.

We're so sorry you've been a victim of the 419 **** and can assure 

you that Wonga will never request any upfront fees 

as Wonga abides by the rules and regulations set out by the NCA.

Please send us a private message with your ID number 

to investigate and escalate your details to our ***** team.

Kind Regards 

The Wonga Team.