YP
Yonela P
1 reviews | Active since Apr 2024
04 Apr 2024, 18:56
Wonga
I am disappointed in how wonga is never replying on email,you never get hold of them on their provided number,they deducted Money twice past month and I tried emailing and calling them with no avail nor response to my emails,they deducted R2534 *2
Can someone please resolve this ASAP .
Helpful (0)
Replies (1)0
Replies (1)
Wonga's replyOfficial
05 Apr 2024, 11:52Hi Yonela,
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be informed that manual payments need to be made at least 5 days before your due date as we send the instruction to debit your account 5 days before your due date. Manual payments made close to your due date will unfortunately not cancel the debit instruction once it has been sent.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be informed that manual payments need to be made at least 5 days before your due date as we send the instruction to debit your account 5 days before your due date. Manual payments made close to your due date will unfortunately not cancel the debit instruction once it has been sent.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team
Wonga's reply05 Apr 2024, 11:52
Official
Hi Yonela,
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be informed that manual payments need to be made at least 5 days before your due date as we send the instruction to debit your account 5 days before your due date. Manual payments made close to your due date will unfortunately not cancel the debit instruction once it has been sent.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be informed that manual payments need to be made at least 5 days before your due date as we send the instruction to debit your account 5 days before your due date. Manual payments made close to your due date will unfortunately not cancel the debit instruction once it has been sent.
Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.
Thanks,The Wonga Team