JW
Jay W

1 reviews | Active since Aug 2021

30 Dec 2025, 18:13

WONGA = ***********

I took a loan in june to be paid off in 3 months, which I did. After the loan was settled I kept receiving sms's that I owed them still. I went onto the site to verify that I still owed them and made sure my debt was cleared. I then emailed them and they rep**** with Hi, Thanks for getting in touch with us. We apologise for the length of time it's taken to get back to you. Upon investigation, it appears that your query has now been resolved as loan is paid in full. If this is not the case, simply reply to this email and we will investigate for you.

Only to receive more sms's to which I followed the same protocol, not once but several times with the same response.

This morning I receive an email from a debt collecting company claiming I owe the an amount of R112. I have now rep**** to that insisting that someone call me. It seems that this outfit is run by a bunch of *********** ******s who insist on harassing people. I have had enough.

0
Replies (2)
Wonga
Wonga's reply31 Dec 2025, 17:52
Official
Hi Jay,

Thank-you for your review. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

According to our records you do not have an outstanding loan with Wonga, please provide us with the details of the debt collection agency so we may investigate further.

Thanks,The Wonga Team

Best regards,

JW
Jay W's update30 Apr 2026, 14:31
Reviewer Update
It is now the end of April 2026, I still get weekly sms's, sometimes as many as 3 per week. I've sent how many emails and still get the same reply from them. I've asked for a phone number so I can talk to someone because the number they give on their site is automated. They do NOTHING BUT SEND AUTOMATED REPLIES AND DO NOT SORT THE ISSUE OUT. I really don't know what to do anymore.