1 reviews | Active since Feb 2015
What is the use of making payment arrangements?
Hi,<br> <br> I contacted Wonga loans to make payment arrangements between 9-20 February. I cant remember the exact date but I want the recordings though. <br> My reason for calling to make payment arrangements was due to having a second breakdown on my vehicle during the month. Thus I needed to fix my car. After phoning to make a 2 payment arrangement with Wonga just to ease the financial strain at the months end. I received the usual payday messages this morning and after taking a look at the amounts deducted I found that Wonga had deducted the full amount. What is the use of making arrangements if this happens? Now what do I do for the rest of the month? Who will feed my family? Wonga does not care. They are quick to take back money from the less fortunate people in South Africa after luring them with this easy fast loan in the case of an emergency. And when you honestly have a problem to pay back the full amount they say its fine you are allowed to make arrangements for 2 payments. I even arranged the date I will pay the money. <br> <br> I am seriously disgusted with the service and would not use this so called service again. Rather ask a friend to assist when I am in a difficult situation.
Hi Charmere
Wonga prides itself on assisting customers in their time of need and we are really sorry that you didnt feel like this, on this occasion. We are happy to know that we were able to resolve your matter, but have taken full accountability in terms of looking into this matter and ensuring we learn from this case.
Should a need ever arise in the future, we promise to give you the service you should be accustomed to when utilizing the Wonga service.
Thank you
The Wonga Team
Hi Charmere
Wonga prides itself on assisting customers in their time of need and we are really sorry that you didnt feel like this, on this occasion. We are happy to know that we were able to resolve your matter, but have taken full accountability in terms of looking into this matter and ensuring we learn from this case.
Should a need ever arise in the future, we promise to give you the service you should be accustomed to when utilizing the Wonga service.
Thank you
The Wonga Team
