What A Disgusting Service!!!!!!!!!!!

What a pathetic service from Wonga. I had a loan with them and it was settled in full through a debit order and according to them they are saying they can't see the funds from their side. It is funny that the mandate I accepted from my bank has the same reference that debited my account. I sent them all the required documents and still I am reflecting as if I still owe them. Should this matter not be resolved before COB today. I am going to take a further legal action against them for they are ruining my credit score. I am now sick and tired of having to phone them now and then as it is costing me a lot as their customer service is good at providing a poorest service!!! Today marks day 8 since they debited my account and still my profile with them says I still owe them. I even tried phoning my bank to find out where the money went and they said it went to wonga and I even asked to assist with a reversal so I may be able to do an eft and they told me they are unable to do so as Wonga has blocked them as I have accepted the mandate and the EFT advice was from their staff member. I even went to the fnb branch so they can assist with the matter and still they told me the money went to Wonga. The funny part about one of the wonga staff members, is that she couldn't distinguish between a reference number and an account number and according to her is that she said, "That is not a wonga account" and that time their wonga debited my account with that reference! Right now my expenses have increased on the ITC because of them. Like I said, should this matter not be resolved before COB today, a legal action will be taken against you!