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RJ
Razeen J

1 reviews | Active since Dec 2017

09 Mar 2025, 22:25

Waiting on Debi Check.

Hi,

I am very disappointed as I have made several attempts to get in contact with Wonga. The call line does not direct you to someone to speak to. My mail has not been responded to.

I have app****, everything has been approved. When checking it says "awaiting Debi Check approval"

I have not received any Debi Check mandate from Wonga. I even spoke to my bank.

It has been 4 days now and I still haven't received my funds.

Very disheartened.

0
Replies (15)
RJ
Razeen J's update10 Mar 2025, 09:39
Reviewer Update
Hi,

I am still waiting on a reply.

No response on mail & this post.

Calla not going through.

Wonga
Wonga's reply10 Mar 2025, 10:16
Official
Hi Razeen
 
Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please confirm your registered SA ID number, so we can assist further. 

Thanks,
The Wonga Team

Best regards,

RJ
Razeen J's update10 Mar 2025, 10:19
Reviewer Update
***
RJ
Razeen J's update10 Mar 2025, 11:14
Reviewer Update
Hi,

Please advise I am still waiting. No Debi Check has been received.
I mailed and my calls keep getting dropped.

I need assistance please.
RJ
Razeen J's update10 Mar 2025, 13:19
Reviewer Update
Hi,

Please note that I am still waiting.

Thank you.
RJ
Razeen J's update10 Mar 2025, 14:15
Reviewer Update
Please advise ?
Wonga
Wonga's reply10 Mar 2025, 14:26
Official
Hi Razeen 

We had Maintenace done on mandates and some applications were affected. 

Our technical team has just manually resent and refreshed your mandate. 
Please check your banking app or cellphone banking and approve our mandate under Debit orders

If it does not populate within the next hour, please let us know.

Thanks,
The Wonga Team

Best regards,

RJ
Razeen J's update10 Mar 2025, 15:34
Reviewer Update
Hi,

I have not received any mandate and I still have not heard any responses from your team besides here.

I need the funds ? What is happening ? This is very disappointing.

Please assist!!!
RJ
Razeen J's update10 Mar 2025, 16:45
Reviewer Update
Hi, I'm still waiting?
Wonga
Wonga's reply10 Mar 2025, 17:25
Official
Thank-you for getting back to us Razeen 

Our Technical team has escalated your account to our 3rd party service provider for investigation. 

We will provide feedback shortly

We understand your frustration and sincerely apologize for the inconvenience caused.

Thanks,
The Wonga Team

Best regards,

RJ
Razeen J's update10 Mar 2025, 17:36
Reviewer Update
This process is taking forever and I'm highly disappointed.
No assistance was given and what is the purpose of having customer care lines and mails but no response.

Another day has passed and I'm still waiting, nothing productive has happened.

These "apologies" mean nothing.
RJ
Razeen J's update11 Mar 2025, 08:39
Reviewer Update
Hi,

I have not heard any response yet.

It's been so long, I need the funds.

Where is my Debi Check??
RJ
Razeen J's update11 Mar 2025, 10:29
Reviewer Update
Hi,

Please assist, no responses have been given.

Please advise.

I AM WAITING FOR THE FUNDS !!!!!!!
RJ
Razeen J's update11 Mar 2025, 11:16
Reviewer Update
Hi,

Please advise??

Why is nobody answering my mails and the call centre not working.

What is going on?
Wonga
Wonga's reply11 Mar 2025, 13:47
Official
Hi Razeen 

Thank-you for re-applying 

Your uploaded documents are currently awaiting to be verified 
We have expedited your application, please expect a message with the outcome shortly 


Thanks,
The Wonga Team

Best regards,