RM
Riyahd M
1 reviews | Active since Dec 2015
03 Feb 2020, 11:32
Waiting for refund since September 2019
I voluntarily placed myself under debt review a few years ago, I paid every month to settle my Wonga account, on the 15th September 2019 I paid R2800 to settle my account, only to receive a paid up letter dated the 4th September 2019, saying I owe nothing. Since September I've been trying to get refunded. My debt counselor has been sending numerous emails and trying to obtain my refund and no luck, this is also causing an issue with my exit letter for debt review as I've paid up all my debt. Kindly finalize this matter or I will need to report Wonga to NCR or Ombudsman
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Wonga's replyOfficial
03 Feb 2020, 11:46Hi Riyahd, we apologize for the length of time it's taken for us to resolve your query. We have logged a ticket with our Finance Department for an immediate refund to be processed and we can confirm that the refund has been processed on our side so it should take up to 48 working hours for you to get the refund and we do sincerely apologize once again for any inconvenience caused.
Wonga's reply03 Feb 2020, 11:46
Official
Hi Riyahd, we apologize for the length of time it's taken for us to resolve your query. We have logged a ticket with our Finance Department for an immediate refund to be processed and we can confirm that the refund has been processed on our side so it should take up to 48 working hours for you to get the refund and we do sincerely apologize once again for any inconvenience caused.
RM
Riyahd M's updateReviewer Update
03 Feb 2020, 11:52Thank you so much, I greatly appreciate it
RM
Riyahd M's update03 Feb 2020, 11:52
Reviewer Update
Thank you so much, I greatly appreciate it