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RK
REINETTE K

1 reviews | Active since Aug 2022

02 Aug 2022, 12:25

Very unhappy client

I have paid the loan in full, the website is still showing that i still owe for another month. i sent multiple emails with no response. Wonga then sends me an email with my statement what about the amount i paid to settle the account?

0
Replies (7)
Wonga
Wonga's reply02 Aug 2022, 14:57
Official
Hi Reinette,

We humbly apologize for the inconvenience caused. 

We will gladly assist you with your complaint and resolve it as soon as possible. 

Can you kindly provide us with your ID number to access your account and review 

what has transpired on your Wonga account? 

Kind regards. 

The Wonga Team.
RK
REINETTE K's update04 Aug 2022, 11:35
Reviewer Update
***

Wonga
Wonga's reply05 Aug 2022, 08:46
Official
Hi Reinette,

Thank you for your response.

We can confirm that the payment made has not been allocated.

Please forward your proof of payment to customer care @ wonga.co.za in order 

for us to escalate your account to our finance team to action your request as urgent.

Thank you for your patience.

The Wonga Team. 
RK
REINETTE K's update12 Aug 2022, 10:51
Reviewer Update
Please refund the immediate payment i made on the 25 of July , as i have sent numerous emails to your customer care with no response. i do not see if i will get any response even today. You can do your last debit this month on my account.
Wonga
Wonga's reply16 Aug 2022, 11:01
Official
Hi Reinette,

Thank you for your response.

We can confirm that we have not received your proof of payment

in order to escalate your request to our finance team.

Please send your proof of payment to *** and use 

your ID number as your subject.

Thank you for your patience.

The Wonga Team. 
RK
REINETTE K's update19 Aug 2022, 14:26
Reviewer Update
i have sent the statement again from *** with subject as my ID
Wonga
Wonga's reply19 Aug 2022, 16:12
Official
Hi Reinette,

Thank you for your response. 

We can confirm that we have received your bank statement and have escalated your account to our finance team.

Please allow 24-48 working hours for the payment to be allocated 

and for the funds to reflect ion your bank account.

Thank you for your patience.

The Wonga Team.