JW
Jakob W

1 reviews | Active since Sept 2020

02 Sept 2022, 11:42

Very unhappy and disappointed

Hey there I am regular customer with Wonga but now I am very very disappointed so I miss one payment they handed me over to HTN attorneys collection so I made arrangements with them to pay it back so on the last installment I own them a balance and soema arrange to deposit the whole money into they account with the last installment I have own wonga so they said they going to arrange with Wonga that I have paid the account up to date so wonga still debit order another payment on my account now I am struggling to get hold of them but they phone just ringing I have chat on Facebook also no reply the saddest part is that money is to buy baby clothes cuz my wife date to give birth is near now I don't get hold of them also send emails but nothing

0
Replies (5)
Wonga
Wonga's reply02 Sept 2022, 14:55
Official
Hi Jakob,

We sincerely apologize for the inconvenience caused. 

Please provide us with your ID number so that we can review your account and revert with feedback.. 

Thank you for your patience.

The Wonga Team. 
Wonga
Wonga's reply02 Sept 2022, 16:02
Official
Hi Jakob, 

Thank you for your response.

We can confirm that your account has been escalated to our finance team

as a matter of urgency.

Please allow 24-48 working for the funds to reflect in bank account.

Once again we sincerely apologize for the inconvenience caused.

Thank you for your patience.

The Wonga Team. 
Wonga
Wonga's reply05 Sept 2022, 07:44
Official
Hi Jabok,

Thank you for your response.

We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes. 

We can confirm that your refund has been processed and

will reflect in your account today or tomorrow.

Thank you for your patience.

The Wonga Team. 
JW
Jakob W's update05 Sept 2022, 15:04
Reviewer Update
Thank you team Wonga my refund was deposit back into my bank account thank you for resolving this matter as quick as possible I do appreciate it very much
Wonga
Wonga's reply06 Sept 2022, 11:09
Official
Hi Jakob,

We appreciate the positive feedback. 

We are thrilled that we could be of service. 

Have a great day further.

The Wonga Team.