Hellopeter
Share Your Experience
CD
Cathrine D

1 reviews | Active since Apr 2025

25 Apr 2025, 15:12

Very slow service

App**** and was approved in the morning at 9 they have been verifying my documents since 9 but says its only 3 hours cant get through to customer service pathetic

0
Replies (5)
Wonga
Wonga's reply25 Apr 2025, 15:31
Official
Hi Cathrine,

Thank-you for your review.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

We are experiencing high application volumes and are sorry for the delay.
Your documents have been assessed, kindly check the outcome that was sent to you via SMS

Thanks,
The Wonga Team

CD
Cathrine D's update25 Apr 2025, 15:37
Reviewer Update
Outcome was that my statements are not clear can i please speak to someone customer service is so pathetic i tried calling multiple time
Wonga
Wonga's reply25 Apr 2025, 16:02
Official
Hi Cathrine

Our Income verification Team consultant will be in touch with you shortly to assist.

Thanks 
The Wonga Team 

CD
Cathrine D's update25 Apr 2025, 16:16
Reviewer Update
I am stil waiting
Wonga
Wonga's reply29 Apr 2025, 11:11
Official
Hi Cathrine 

Our verifications team have confirmed that they have made with contact with you and processed your application. 

Kindly let us know if you still need to be assisted 

Thanks 
The Wonga Team