JL
Julian L
1 reviews | Active since Feb 2014
14 Apr 2023, 15:18
Very Poor Ethics
Paid my account on time and debit order went off. Checked my credit score and it showed a missed payment for feb. I checked with debtors department and they clarified the payment was made, in fact an additional payment over that was also made. Now they make it my problem to sort out. Sent an email to customer care and still no response. I will not sort this out with Experian as they must do it. I paid my account on time all the time and never missed a payment. I want this resolved as a matter of urgency or I go to the NCR and ombudsman. Is this how people are treated that pay their accounts on time
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
14 Apr 2023, 16:03Hi Julian,
We humbly apologize for the inconvenience caused.
We have review what has transpired on your account and can confirm
that we have forward you a statement of account to assist with your dispute.
Please forward a copy of your full credit report and we'll escalate your account has a matter of urgency.
We can confirm that Clear Score is not a credit bureau,
please forward a credit report from either Transunion, Experian, XDS or Compuscan.
Once again, we're so sorry for the inconvenience caused.
Thank you for your patience.
The Wonga Team
We humbly apologize for the inconvenience caused.
We have review what has transpired on your account and can confirm
that we have forward you a statement of account to assist with your dispute.
Please forward a copy of your full credit report and we'll escalate your account has a matter of urgency.
We can confirm that Clear Score is not a credit bureau,
please forward a credit report from either Transunion, Experian, XDS or Compuscan.
Once again, we're so sorry for the inconvenience caused.
Thank you for your patience.
The Wonga Team
Wonga's reply14 Apr 2023, 16:03
Official
Hi Julian,
We humbly apologize for the inconvenience caused.
We have review what has transpired on your account and can confirm
that we have forward you a statement of account to assist with your dispute.
Please forward a copy of your full credit report and we'll escalate your account has a matter of urgency.
We can confirm that Clear Score is not a credit bureau,
please forward a credit report from either Transunion, Experian, XDS or Compuscan.
Once again, we're so sorry for the inconvenience caused.
Thank you for your patience.
The Wonga Team
We humbly apologize for the inconvenience caused.
We have review what has transpired on your account and can confirm
that we have forward you a statement of account to assist with your dispute.
Please forward a copy of your full credit report and we'll escalate your account has a matter of urgency.
We can confirm that Clear Score is not a credit bureau,
please forward a credit report from either Transunion, Experian, XDS or Compuscan.
Once again, we're so sorry for the inconvenience caused.
Thank you for your patience.
The Wonga Team
JL
Julian L's updateReviewer Update
14 Apr 2023, 16:33Thank you for the response. I have sent a copy of my experian credit report to customer care and attached the latest statement of account they sent me. If you see the report under wonga it states that the account is overdue with 90 days which is impossible
JL
Julian L's update14 Apr 2023, 16:33
Reviewer Update
Thank you for the response. I have sent a copy of my experian credit report to customer care and attached the latest statement of account they sent me. If you see the report under wonga it states that the account is overdue with 90 days which is impossible
JL
Julian L's updateReviewer Update
17 Apr 2023, 08:17Good day
I received a response from clear score and experian. On my credit report it states late payment of more than 30 days. I have checked with your accounts and this is not the case. When is this going to be resolved as i am being penalized for this and my account was always paid on time
I received a response from clear score and experian. On my credit report it states late payment of more than 30 days. I have checked with your accounts and this is not the case. When is this going to be resolved as i am being penalized for this and my account was always paid on time
JL
Julian L's update17 Apr 2023, 08:17
Reviewer Update
Good day
I received a response from clear score and experian. On my credit report it states late payment of more than 30 days. I have checked with your accounts and this is not the case. When is this going to be resolved as i am being penalized for this and my account was always paid on time
I received a response from clear score and experian. On my credit report it states late payment of more than 30 days. I have checked with your accounts and this is not the case. When is this going to be resolved as i am being penalized for this and my account was always paid on time
Wonga's replyOfficial
17 Apr 2023, 09:19Hi Julian,
Thank you for your response.
We can confirm that your account has been escalated for your credit report to be updated.
We will notify all credit bureau and forward you a statement of account.
Please allow 7-14 working days for the credit report to be updated.
Kind regards.
The Wonga Team.
Thank you for your response.
We can confirm that your account has been escalated for your credit report to be updated.
We will notify all credit bureau and forward you a statement of account.
Please allow 7-14 working days for the credit report to be updated.
Kind regards.
The Wonga Team.
Wonga's reply17 Apr 2023, 09:19
Official
Hi Julian,
Thank you for your response.
We can confirm that your account has been escalated for your credit report to be updated.
We will notify all credit bureau and forward you a statement of account.
Please allow 7-14 working days for the credit report to be updated.
Kind regards.
The Wonga Team.
Thank you for your response.
We can confirm that your account has been escalated for your credit report to be updated.
We will notify all credit bureau and forward you a statement of account.
Please allow 7-14 working days for the credit report to be updated.
Kind regards.
The Wonga Team.
JL
Julian L's updateReviewer Update
01 May 2023, 11:00Good day
I see my credit report stll has not been updated. Please advise on the status of this
I see my credit report stll has not been updated. Please advise on the status of this
JL
Julian L's update01 May 2023, 11:00
Reviewer Update
Good day
I see my credit report stll has not been updated. Please advise on the status of this
I see my credit report stll has not been updated. Please advise on the status of this
Wonga's replyOfficial
01 May 2023, 11:21Hi Julian,
Thank you for your response.
We can confirm that your account is still within the 7-14 working day period.
Your account has been escalated to all credit bureaus on the 17/04/2023.
Please allow the account to be updated by the 10/05/2023.
Kind regards,
The Wonga Team.
Thank you for your response.
We can confirm that your account is still within the 7-14 working day period.
Your account has been escalated to all credit bureaus on the 17/04/2023.
Please allow the account to be updated by the 10/05/2023.
Kind regards,
The Wonga Team.
Wonga's reply01 May 2023, 11:21
Official
Hi Julian,
Thank you for your response.
We can confirm that your account is still within the 7-14 working day period.
Your account has been escalated to all credit bureaus on the 17/04/2023.
Please allow the account to be updated by the 10/05/2023.
Kind regards,
The Wonga Team.
Thank you for your response.
We can confirm that your account is still within the 7-14 working day period.
Your account has been escalated to all credit bureaus on the 17/04/2023.
Please allow the account to be updated by the 10/05/2023.
Kind regards,
The Wonga Team.