JM
Jo-Ann Mann
1 reviews | Active since Oct 2019
03 Oct 2019, 09:29
Very dissatisfied customer
I have been a client with wonga for 6 years, never skipped a payment, paid my account in full and am now informed that I no longer meet their criteria. I think it's pathetic that as long standing customer I'm suddenly treated like this. My account hasn't been updated still waiting for statements to be uploaded. Ridiculous service
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
03 Oct 2019, 13:26Hi Jo-Ann,
We're sorry to hear that your application was unsuccessful.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter and resolve your complaint.
Thank You
The Wonga Team
We're sorry to hear that your application was unsuccessful.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter and resolve your complaint.
Thank You
The Wonga Team
Wonga's reply03 Oct 2019, 13:26
Official
Hi Jo-Ann,
We're sorry to hear that your application was unsuccessful.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter and resolve your complaint.
Thank You
The Wonga Team
We're sorry to hear that your application was unsuccessful.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter and resolve your complaint.
Thank You
The Wonga Team
Wonga's replyOfficial
03 Oct 2019, 13:50Sonja has contacted you, however, your phone rings and goes to voicemail.
Please provide us with a preferred call back time to contact you.
Please provide us with a preferred call back time to contact you.
Wonga's reply03 Oct 2019, 13:50
Official
Sonja has contacted you, however, your phone rings and goes to voicemail.
Please provide us with a preferred call back time to contact you.
Please provide us with a preferred call back time to contact you.
JM
Jo-Ann Mann's updateReviewer Update
03 Oct 2019, 13:59I am currently available
JM
Jo-Ann Mann's update03 Oct 2019, 13:59
Reviewer Update
I am currently available
Wonga's replyOfficial
03 Oct 2019, 14:28Please provide us with an alternative contact number as Sonja can hear you, but you're unable to hear her on the mobile number you provided.
Wonga's reply03 Oct 2019, 14:28
Official
Please provide us with an alternative contact number as Sonja can hear you, but you're unable to hear her on the mobile number you provided.
Wonga's replyOfficial
03 Oct 2019, 15:00Thank you for chatting to Sonja.
We're thrilled that she could explain the decline reason in detail and how our process works.
As mentioned, we will send you a paid up letter for the settled loan.
Kindly re-rate our service and have a great day further.
We're thrilled that she could explain the decline reason in detail and how our process works.
As mentioned, we will send you a paid up letter for the settled loan.
Kindly re-rate our service and have a great day further.
Wonga's reply03 Oct 2019, 15:00
Official
Thank you for chatting to Sonja.
We're thrilled that she could explain the decline reason in detail and how our process works.
As mentioned, we will send you a paid up letter for the settled loan.
Kindly re-rate our service and have a great day further.
We're thrilled that she could explain the decline reason in detail and how our process works.
As mentioned, we will send you a paid up letter for the settled loan.
Kindly re-rate our service and have a great day further.