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JG
JORDAN G

1 reviews | Active since Jan 2025

11 Jan 2025, 09:02

Very disappointed

I am extremely upset at the service reason being I made a payment in December and it is now January and my account is showing me I'm in arrears when money was paid I was offered the discounted amount which was paid on time I used yourll service before and I had no issues I am extremely disappointed at how many people I must speak too and all say the same thing and absolutely nothing is being done. I want this account to be closed as it is also affecting my credit score

0
Replies (9)
Wonga
Wonga's reply11 Jan 2025, 14:41
Official
Hi Jordan

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your SA ID number so we may assist further.

Thanks,The Wonga Team

Wonga
Wonga's reply13 Jan 2025, 09:27
Official
Hi Jordan

Thank-you for your patience while we looked into your account. 
We have reviewed your account and see that you have been offered a 50% discounted settlement of R950.00 in November 2024 on your outstanding loan. 
This settlement offer was only valid for the month of November.

You have only made a payment in December 2024 and therefore do not qualify for the discounted settlement offer. 
Our collections team will be in touch to let you know if you still qualify for anther discounted settlement offer in the month of January.

We hope this helps resolve your query 

Thanks,The Wonga Team
JG
JORDAN G's update13 Jan 2025, 09:31
Reviewer Update
I was told in December that I qualify for a discounted amount of 575 which was paid and according to wonga I qualified and ADRS that was the agreement. Please get this sorted because I'm really ****ed off at the miscommunication you guys have as the money was paid as I agreed upon
Wonga
Wonga's reply13 Jan 2025, 13:25
Official
Hi Jordan

We have asked our collections team to do a thorough investigation on the matter and they have confirmed that they did offer you a discounted settlement in December. 

We have processed a refund of R452.68.00 into your bank account.Please allow 24 working hours for bank processing and for the funds to reflect on your side.

Your Wonga account is now settled in full 

We hope this helps resolve your query

Thanks,The Wonga Team
Wonga
Wonga's reply13 Jan 2025, 14:01
Official
You are welcome to apply on website   

As a responsible lender, we must make sure that every single application we receive is individually assessed by our systems and, as such, we can't guarantee approval. Whilst we look at your repayment history with us, the system also looks at a wide range of industry data and decides based on a combination of thousands of factors.

We hope to be of service soon

Thanks 
The Wonga Team
Wonga
Wonga's reply14 Jan 2025, 10:15
Official
Hi Jordan 

We see that your Wonga profile has updated, and you have already submitted an application with us. 

Please allow 24 working hours for the refund to reflect on your side. 

Thanks 
The Wonga Team
JG
JORDAN G's update14 Jan 2025, 10:18
Reviewer Update
It has been resolved
Thank you
Wonga
Wonga's reply14 Jan 2025, 10:31
Official

 We are happy that we were able to resolve your query
 
 Please go to my profile and reviews to rate if you would recommend us to your friends and Family.   
                                                                                                                                   
 We love hearing from you, so keep in touch and continue to rate the level of service you receive from us regularly.
  
 Thanks
 The Wonga Team. 
Wonga
Wonga's reply16 Jan 2025, 10:13
Official
Hi Jordan 

Our records show that a refund of R452.68.00 was successfully paid into your Capitec bank account. 

If you have not received these funds, please email us your bank statement for the month of January to date so we can investigate.

Thanks 
The Wonga Team