CJvR
Celente Janse van Rensburg
1 reviews | Active since Dec 2025
31 Dec 2025, 14:53
Very bad service. I would not recommend.
Very very disappointed . I walked a long road with Wonga. Had 4 loans with them. 3 that is already paid up. Last one I know I missed a payment. My debicheck is suppose to go off on the 3rd. They deducted a full installment on the 5th of December and again a full installment on 29 December. It is not fair. I called them and they promised to refund one installment and that I will receive a confirmation letter of the refund. Up to now I received nothing. No response. Just empty promises. I can upload all my paid up letters here. You always get your money but deducting twice in one month (Christmas month) of all months is just not fair. I'm very sad and disappointed. I really trusted Wonga. They don't even deserve one star. They ruined my whole vacation month.
Helpful (0)
Replies (4)0
Replies (4)CJvR
Celente Janse van Rensburg's updateReviewer Update
31 Dec 2025, 20:36You could have made an arrangement with me to pay the one of the missed instalment later in January. But when I called and asked the lady said I can't make an arrangement. So I really don't know how you people work. And don't lie I tell me I am getting a refund and I'm waiting for the email confirmation of the refund the whole time Like a fool and when I called again I was prom sed it again. Like I said I came long way with you guys. I have paid all my loans. The last 3 months was just a little tough. I'm sure you can understand that. I really think it is fair to refund me. Two installments in one month is not correct. People have to eat and live too!
CJvR
Celente Janse van Rensburg's update31 Dec 2025, 20:36
Reviewer Update
You could have made an arrangement with me to pay the one of the missed instalment later in January. But when I called and asked the lady said I can't make an arrangement. So I really don't know how you people work. And don't lie I tell me I am getting a refund and I'm waiting for the email confirmation of the refund the whole time Like a fool and when I called again I was prom sed it again. Like I said I came long way with you guys. I have paid all my loans. The last 3 months was just a little tough. I'm sure you can understand that. I really think it is fair to refund me. Two installments in one month is not correct. People have to eat and live too!
CJvR
Celente Janse van Rensburg's updateReviewer Update
31 Dec 2025, 20:40I always thought Wonga was the best. That's why I always used you. I paid all my previous loans. I will not run away with your money. So please keep your promise and refund me ASAP. I asked this kindly from you. Two installments in one month is not correct without even informing the client!
CJvR
Celente Janse van Rensburg's update31 Dec 2025, 20:40
Reviewer Update
I always thought Wonga was the best. That's why I always used you. I paid all my previous loans. I will not run away with your money. So please keep your promise and refund me ASAP. I asked this kindly from you. Two installments in one month is not correct without even informing the client!
CJvR
Celente Janse van Rensburg's updateReviewer Update
31 Dec 2025, 23:09And just like you I also have all the calls recorded on my phone. And even the lady who said it's not correct and that I should get a refund( told me twice,) said it is not allowed to deduct 2 times in one month. I don't want war. I just want humanity and understanding .I'm just asking you gracefully to refund me ASAP please. My family needs to eat too. We can arrange to pay the last installment and arrears later in January. I have been a good customer of you. Don't treat good customers like this. I paid all 3 my previous loans in full and wil do it again. Just try to understand and give us a chance please. It was a tough 3 months so please do the right thing and refund me and we can all start the new year on a good note and I will change my review them too. Thank you. Happy new year
CJvR
Celente Janse van Rensburg's update31 Dec 2025, 23:09
Reviewer Update
And just like you I also have all the calls recorded on my phone. And even the lady who said it's not correct and that I should get a refund( told me twice,) said it is not allowed to deduct 2 times in one month. I don't want war. I just want humanity and understanding .I'm just asking you gracefully to refund me ASAP please. My family needs to eat too. We can arrange to pay the last installment and arrears later in January. I have been a good customer of you. Don't treat good customers like this. I paid all 3 my previous loans in full and wil do it again. Just try to understand and give us a chance please. It was a tough 3 months so please do the right thing and refund me and we can all start the new year on a good note and I will change my review them too. Thank you. Happy new year
Wonga's replyOfficial
05 Jan 2026, 11:27Hi Celente,
Thanks for your feedback.
We apologise for the miscommunication regarding the refund, unfortunately a full assessment of your account was not completed at the time.
As your account remains with a collection agency, we kindly request that an arrangement is made with the agency towards the outstanding balance.
Thanks,The Wonga Team
Thanks for your feedback.
We apologise for the miscommunication regarding the refund, unfortunately a full assessment of your account was not completed at the time.
As your account remains with a collection agency, we kindly request that an arrangement is made with the agency towards the outstanding balance.
Thanks,The Wonga Team
Wonga's reply05 Jan 2026, 11:27
Official
Hi Celente,
Thanks for your feedback.
We apologise for the miscommunication regarding the refund, unfortunately a full assessment of your account was not completed at the time.
As your account remains with a collection agency, we kindly request that an arrangement is made with the agency towards the outstanding balance.
Thanks,The Wonga Team
Thanks for your feedback.
We apologise for the miscommunication regarding the refund, unfortunately a full assessment of your account was not completed at the time.
As your account remains with a collection agency, we kindly request that an arrangement is made with the agency towards the outstanding balance.
Thanks,The Wonga Team