Very Bad Service and ****

I had a loan with Wonga, on the 1st of August 2025. I paid the settlement amount to close my account, I then emailed the proof of payment to then. I later received an sms confirmation that says Thank you. Payment received. I spent the whole month asking for a settlement letter and for them to update my account to 0.00. I called so many times and they constantly said it will be sorted. Did they not deduct money from my account this month end. These guys can **** you properly. I do not even know if I will get my money back since they couldn't even do their job of allocating my payment. I will take this further with the Ombudsman because wow! Their service sucks.