NM
Naledi M
1 reviews | Active since Jul 2024
03 Feb 2025, 12:35
Very bad experience with Wonga
I settled my loan with Wonga on the 31/01/2025 with the amount on their website under my profile which they said it’s R1660,33 and now when I go to the website there is a balance of R193,17… how did they add interests after settlement???? This is pathetic and bad… DO NOT APPLY FOR A WONGA LOAN COZ YOU WILL PAY MORE THAN THE AGREEMENT
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
03 Feb 2025, 12:51Hi Naledi
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please send us a private message confirming your SA ID number so we may assist further.
Thanks,The Wonga Team
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please send us a private message confirming your SA ID number so we may assist further.
Thanks,The Wonga Team
Best regards,
Wonga's reply03 Feb 2025, 12:51
Official
Hi Naledi
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please send us a private message confirming your SA ID number so we may assist further.
Thanks,The Wonga Team
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please send us a private message confirming your SA ID number so we may assist further.
Thanks,The Wonga Team
Best regards,
NM
Naledi M's updateReviewer Update
03 Feb 2025, 13:06My ID number is ***
NM
Naledi M's update03 Feb 2025, 13:06
Reviewer Update
My ID number is ***
Wonga's replyOfficial
03 Feb 2025, 13:18Thank-you for confirming your details, Naledi
We have done a once off courtesy and have written off the amount that was outstanding on your Wonga Loan.
We communicate in all of our settlement letters that if your loan is behind there might be some late payment fees added to the account when paying.
We understand your frustration and can confirm that your Wonga loan is now paid off.
A paid-up letter will be available on your wonga profile under my loan documents for you to download.
We hope this helps resolve your complaint.
Thanks
The Wonga Team
We have done a once off courtesy and have written off the amount that was outstanding on your Wonga Loan.
We communicate in all of our settlement letters that if your loan is behind there might be some late payment fees added to the account when paying.
We understand your frustration and can confirm that your Wonga loan is now paid off.
A paid-up letter will be available on your wonga profile under my loan documents for you to download.
We hope this helps resolve your complaint.
Thanks
The Wonga Team
Best regards,
Wonga's reply03 Feb 2025, 13:18
Official
Thank-you for confirming your details, Naledi
We have done a once off courtesy and have written off the amount that was outstanding on your Wonga Loan.
We communicate in all of our settlement letters that if your loan is behind there might be some late payment fees added to the account when paying.
We understand your frustration and can confirm that your Wonga loan is now paid off.
A paid-up letter will be available on your wonga profile under my loan documents for you to download.
We hope this helps resolve your complaint.
Thanks
The Wonga Team
We have done a once off courtesy and have written off the amount that was outstanding on your Wonga Loan.
We communicate in all of our settlement letters that if your loan is behind there might be some late payment fees added to the account when paying.
We understand your frustration and can confirm that your Wonga loan is now paid off.
A paid-up letter will be available on your wonga profile under my loan documents for you to download.
We hope this helps resolve your complaint.
Thanks
The Wonga Team
Best regards,