UTTERLY BAD CUSTOMER SERVICE

My journey with Wonga was no problems till my employer informed me of measures to sustain during COVID-19. I struggled for the whole month of April to arrange debit order date to be shifted to the last day of the month. emails up and down. Anyway Wonga deducted 29/04/2020 the installment for April. I received call from what I now can confirm Wonga collections but during call the call gets dropped. I returned the calls just to be informed that they have no idea whom from collections called. I must wait they will return the call

Thinking that all is well May comes and nothing is deducted. I was receiving SMS notifications of the debit order been deducted the next day the whole weekend but noting of deducted. Monday the 01/06/2020 I sen emails to *** and *** to hear what is going on. I received a email from wonga that I have notification in my account. I logged it just to see due date is the 02/06/2020 for the deduction. Nothing deducted (even though I was still receiving the SMS's/

This happened the 02/06/2020. Checked dashboard to see what was happening as nothing was deducted. (And once again it indicated due date the 03/06/2020. 04/06/2020 went passed and nothing happened. Checked dashboard and due date is the 04/06/2020.

Now I received a email that I have been handed over. Seriously Wonga. No replies. will forward proof to customercare and collections email of wonga