MM
Marius M

1 reviews | Active since Jun 2020

10 Feb 2021, 07:54

Useless. Dont waste your time.. Bad customer service

I had an loan at wonga.. And paid it up to date.. I had some difficulty paying due to funds was not available. So the put up an bad review on my credit status.. Once i got the cash i paid up the loan in one payment. But they dont even have the decency to go and fix it on my credit status. Now it still shows that i own them money and not paying..

But they are fast to hand you ower to get there money... Please get this fix and sorted out.. I expect to see on my status that my account is up to date.. Or your bad review removed.. Due to this i cant do anything.. But my account is paid...

If no action is taken or i dont get any feed back i will take further steps..

0
Replies (1)
Wonga
Wonga's reply12 Feb 2021, 16:09
Official
Hi Marius,

Once again, we humbly apologize for any inconvenience caused.

Upon our investigation we can confirm that your complaint has been  resolved 

and both your payments were allocated.

Our finance team has emailed you paid up letters for both accounts.

Thank you for your patience

The Wonga Team