Useless customer service

Wonga was Paid in Full on 24 December 2024, surprisingly I have been handed over to a third Party on 31 March 2025 for non-payment to Nimble Group. When I called in on 29 May 2025 to enquire what the issue the below was the response received.

Wonga Customer Care <***> Thu 29 May, 15:16 (13 days ago) to me

Hi

Thanks for your call.

We have escalated the matter regarding your account that was paid up on the 24th of December 2024 and which was incorrectly handed over to a debt collection agency. We appreciate your patience as we resolve this issue. Please allow up to 72 working hours for this situation to be updated in our system. We will keep you informed of any changes.

If you have any concerns, get hold of our team on ***from 08:00 – 18:00 Monday to Friday, Saturdays, and Public Holidays from 08:00 – 13:00.

Kind regards,

On the 5th of June I followed up on the update, I was told to provide another 72 hours as this has not been resolved. Your call centre operators are unable to help, I requested it to be escalated, the "supervisor" Tyrese, was not even interested to assist, just kept saying it was a mistake and there is nothing he could do about it being a mistake and that I need to send my credit report. It is now 11th June, no update from Wonga, no response to calls. Just nothing.