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Kristian A

1 reviews | Active since Feb 2020

30 Jun 2021, 01:10

Useless customer service

I repaid my wonga loan before it was due using their ozow method , It’s been 4 days and account still shows its outstanding, Ive sent multiple emails but so far it’s just been ignored. I fear they will still process the debit order. Need this resolved now and you need to fire your customer service team. Useless

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Replies (3)
Wonga
Wonga's reply30 Jun 2021, 08:17
Official
Hi  Kristian Albertyn,

We humbly apologize for any inconvenience caused.

All manual payments can take up to 72 working hours to update. 

You advised via our email platform you settled your loan on Saturday.

Today is the third working day and it should update during the course of today.

Please email us your proof of payment to *** and we will 

escalate your account to our finance team to manually allocate your payment 

if the turn around time has lapsed.

Thank you for your patience.

The Wonga Team.
KA
Kristian A's update01 Jul 2021, 12:02
Reviewer Update
Emailed the POP , still nothing . This needs to be sorted before that debit order goes off
Wonga
Wonga's reply01 Jul 2021, 12:16
Official
Hi Kristian,

Thank you for emailing your proof of payment to our customer care team.

We have attached your documents, and have now escalated your account to our 

Finance team to have the payment manually allocated.

Thank you for your patience.

The Wonga Team.