LS
Liby S
1 reviews | Active since Nov 2017
19 Jul 2019, 12:52
Useless collections department and finance department.
Your service is pathetic. I have made payment to settle my account almost a month ago and you have still not allocated my funds to my account. This is affecting my credit record and you call center agents are as useless as they can get. I keep getting referred to the finance department which never an answers the phone. I have sent my proof of payments countless times and YOU ARE FAILING TO ALLOCATE FUNDS. Can I also request a settlement letter so I can send this to the credit bureau myself because clearly there is no hope with your team.
Helpful (0)
Replies (2)0
Replies (2)
Wonga's replyOfficial
22 Jul 2019, 08:15 Hi Liby,
Our apologies for the delay in response.
We have been experiencing some technical difficulties where your complaint did not reflect on our system.
We're sorry to hear that your credit profile has not been updated after you've settled your loan.
Your complaint resolution is important to us.
Please send us a private message with your ID number and contact number.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your information so we can investigate and resolve this matter.
Thank You
The Wonga Team
Our apologies for the delay in response.
We have been experiencing some technical difficulties where your complaint did not reflect on our system.
We're sorry to hear that your credit profile has not been updated after you've settled your loan.
Your complaint resolution is important to us.
Please send us a private message with your ID number and contact number.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your information so we can investigate and resolve this matter.
Thank You
The Wonga Team
Wonga's reply22 Jul 2019, 08:15
Official
Hi Liby,
Our apologies for the delay in response.
We have been experiencing some technical difficulties where your complaint did not reflect on our system.
We're sorry to hear that your credit profile has not been updated after you've settled your loan.
Your complaint resolution is important to us.
Please send us a private message with your ID number and contact number.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your information so we can investigate and resolve this matter.
Thank You
The Wonga Team
Our apologies for the delay in response.
We have been experiencing some technical difficulties where your complaint did not reflect on our system.
We're sorry to hear that your credit profile has not been updated after you've settled your loan.
Your complaint resolution is important to us.
Please send us a private message with your ID number and contact number.
Sonja from our Customer Resolutions team will contact you immediately, once we've received your information so we can investigate and resolve this matter.
Thank You
The Wonga Team
Wonga's replyOfficial
23 Jul 2019, 08:25Hi Liby,
We have not heard from you yet.
Your complaint resolution is important to us.
Please send us a private message with your ID number and contact number so we can investigate and resolve this matter.
Thank You
The Wonga Team
We have not heard from you yet.
Your complaint resolution is important to us.
Please send us a private message with your ID number and contact number so we can investigate and resolve this matter.
Thank You
The Wonga Team
Wonga's reply23 Jul 2019, 08:25
Official
Hi Liby,
We have not heard from you yet.
Your complaint resolution is important to us.
Please send us a private message with your ID number and contact number so we can investigate and resolve this matter.
Thank You
The Wonga Team
We have not heard from you yet.
Your complaint resolution is important to us.
Please send us a private message with your ID number and contact number so we can investigate and resolve this matter.
Thank You
The Wonga Team