XK
Xolani K
1 reviews | Active since Jun 2018
25 Nov 2021, 15:40
useless call Centre agents and poor service nx!
Spoke to a consultant in September requested for a settlement of which she sent via email and I made payment immediately. now I need a paid up letter for my records all these consultants are coming up excuses. if I don't get response by end of business tomorrow I will forward to the ombudsmen cause I have been phoning them and no one has ever bothered to return my calls or give an update. Their customer services is digsutsting nx!
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Replies (1)
Wonga's replyOfficial
25 Nov 2021, 16:38Hi Xolani,
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm that the last payment
was made on the 29-09-2021 for the amount of R1625.11.
Your proof of payment was attached and that payment was allocated.
We can confirm that there is still a balance and if you paid up your loan
and it was settled we require the proof of payment to have your account escalated
to our finance team.
Please email us the proof of payment to ***.
Once we receive it, will we investigate why your account has not updated and
is not reflecting as closed and settled in full.
Once your account updates, will we issue you a paid up letter and
email it to your registered email address.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm that the last payment
was made on the 29-09-2021 for the amount of R1625.11.
Your proof of payment was attached and that payment was allocated.
We can confirm that there is still a balance and if you paid up your loan
and it was settled we require the proof of payment to have your account escalated
to our finance team.
Please email us the proof of payment to ***.
Once we receive it, will we investigate why your account has not updated and
is not reflecting as closed and settled in full.
Once your account updates, will we issue you a paid up letter and
email it to your registered email address.
Thank you for your patience.
The Wonga Team.
Wonga's reply25 Nov 2021, 16:38
Official
Hi Xolani,
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm that the last payment
was made on the 29-09-2021 for the amount of R1625.11.
Your proof of payment was attached and that payment was allocated.
We can confirm that there is still a balance and if you paid up your loan
and it was settled we require the proof of payment to have your account escalated
to our finance team.
Please email us the proof of payment to ***.
Once we receive it, will we investigate why your account has not updated and
is not reflecting as closed and settled in full.
Once your account updates, will we issue you a paid up letter and
email it to your registered email address.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your account and can confirm that the last payment
was made on the 29-09-2021 for the amount of R1625.11.
Your proof of payment was attached and that payment was allocated.
We can confirm that there is still a balance and if you paid up your loan
and it was settled we require the proof of payment to have your account escalated
to our finance team.
Please email us the proof of payment to ***.
Once we receive it, will we investigate why your account has not updated and
is not reflecting as closed and settled in full.
Once your account updates, will we issue you a paid up letter and
email it to your registered email address.
Thank you for your patience.
The Wonga Team.