1 reviews | Active since Jun 2020
Useless
I have an account at Wonga loans. Made some loans and early in this year i had some income difficulties, after making arrangements Wonga didn't even wait before they put up an bad status on my credit report and handed me over.. I then settled my loan in 1 full payment, after struggling more than an month. They onky then send my paid up letter and updated my credit status. 4 months later they start calling me for the outstanding amount off +-300.. I kept telling them to go and look on there system. My account is paid in full. Even logining into my account at statements its paid in full..
Ok so my credit score is up to date. And wonga is up to date. Im trying to borrow now for the last 3 months to start to build up my credit Now they keep telling me that i cant afford it.. Non of my info has changed accept my income is 3 times more than it was when i borrowed 4000 rands from them.. Now they cant even borrow me 300 rands cause i cant afford it... I have send emails but there customer service is useless.
Out of 9 emails i got one reply to explain to me that maybe its my credit score. I have my latest report and my accounts are up to date. Went to anther place and they gave me my account and credit in the same day no stories and some customer service at least. I need Wonga to close my account and remove me from there system. They are no use to me at all...
Dont waste your time. You wil receive the same poor customer service as i did.
We humbly apologize for any inconvenience caused.
We have reviewed your account and can confirm that you
are a valued customer.
Each Wonga application is individually assessed and never guaranteed.
Wonga abides by the rules and regulations set out by the NCA and
various factors are taken into account before any loan is finalized.
Wonga assesses your income vs your expenses, we also review
your credit history we extract from your ITC profile.
We unfortunately cannot delete your Wonga profile, but you
are more than welcome to email Wonga and request that we flag
your account and it will block you from ever using the Wonga services
again. Please email us on ***.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed your account and can confirm that you
are a valued customer.
Each Wonga application is individually assessed and never guaranteed.
Wonga abides by the rules and regulations set out by the NCA and
various factors are taken into account before any loan is finalized.
Wonga assesses your income vs your expenses, we also review
your credit history we extract from your ITC profile.
We unfortunately cannot delete your Wonga profile, but you
are more than welcome to email Wonga and request that we flag
your account and it will block you from ever using the Wonga services
again. Please email us on ***.
Thank you for your patience.
The Wonga Team.