URGENT - Disgraceful Service!!

I have had to make EFT payments on my Wonga account as there is suspicious activity on my cheque account. I have a loan over 3 months. I made my payment on the 17th March 2025 guided by a link. Payment was received however when I go into my account it still says 'OVERDUE' and there is interest building.

I sent an email to Wonga explaining this. They all come back to me saying they received the payment but nobody has sorted out the issue that my account still says OVERDUE is building up interest everyday.

I have taken screenshots everyday. Somebody needs to contact me ASAP before I report a case of *****.

This is unacceptable and the service is non existent. At times it's taken a week for anybody to reply on an email. I would also like to give an alternative account number for my debit order to go off until my cheque account has been sorted out.