LM
Lesa M
1 reviews | Active since Jun 2026
11 Jun 2026, 14:12
URGENT CALLS OR EMAILS NOT ANSWERED FOR SETTLEMENT LETTERS!
No sense of urgency, called atleast three time and I have been holding for more than 30 minutes in all the three calls. All I needed was a settlement letter to pay settle my loan and it is an urgent matter but three consecutive calls means no urgency to them! When I decide to not pay since no one bothers to answer emails or calls, its gonna be another issue!
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
11 Jun 2026, 14:36Hi Palesa,
We sincerely apologise for not being able to take your calls. We experienced a temporary technical issue with our call system, but we are pleased to confirm that it has now been resolved.
If you would like to repay your loan early, there are several convenient options available. You can log in to your My Loan profile, select "Repay Now," and make a payment using Mastercard, Visa, Capitec Pay, or Ozow.
Alternatively, if you prefer, you can simply wait and we will automatically collect the repayment on your original due date.
We apologise for the inconvenience and appreciate your patience.
Kind regards,
Wonga Team
We sincerely apologise for not being able to take your calls. We experienced a temporary technical issue with our call system, but we are pleased to confirm that it has now been resolved.
If you would like to repay your loan early, there are several convenient options available. You can log in to your My Loan profile, select "Repay Now," and make a payment using Mastercard, Visa, Capitec Pay, or Ozow.
Alternatively, if you prefer, you can simply wait and we will automatically collect the repayment on your original due date.
We apologise for the inconvenience and appreciate your patience.
Kind regards,
Wonga Team
Wonga's reply11 Jun 2026, 14:36
Official
Hi Palesa,
We sincerely apologise for not being able to take your calls. We experienced a temporary technical issue with our call system, but we are pleased to confirm that it has now been resolved.
If you would like to repay your loan early, there are several convenient options available. You can log in to your My Loan profile, select "Repay Now," and make a payment using Mastercard, Visa, Capitec Pay, or Ozow.
Alternatively, if you prefer, you can simply wait and we will automatically collect the repayment on your original due date.
We apologise for the inconvenience and appreciate your patience.
Kind regards,
Wonga Team
We sincerely apologise for not being able to take your calls. We experienced a temporary technical issue with our call system, but we are pleased to confirm that it has now been resolved.
If you would like to repay your loan early, there are several convenient options available. You can log in to your My Loan profile, select "Repay Now," and make a payment using Mastercard, Visa, Capitec Pay, or Ozow.
Alternatively, if you prefer, you can simply wait and we will automatically collect the repayment on your original due date.
We apologise for the inconvenience and appreciate your patience.
Kind regards,
Wonga Team
Wonga's replyOfficial
11 Jun 2026, 14:53Hi Lesa,
We will send the settlement letters via email, and you should receive them in thirty minutes.
Regards
Wonga
We will send the settlement letters via email, and you should receive them in thirty minutes.
Regards
Wonga
Wonga's reply11 Jun 2026, 14:53
Official
Hi Lesa,
We will send the settlement letters via email, and you should receive them in thirty minutes.
Regards
Wonga
We will send the settlement letters via email, and you should receive them in thirty minutes.
Regards
Wonga
Wonga's replyOfficial
11 Jun 2026, 15:03Hi Lesa,
We have just sent the settlement letters for both loans. 📄
You may add the totals together and make payment within the next 5 working days. We have frozen the accounts to prevent any additional interest or fees from being added during this period. 😊
If you have any questions, please feel free to reach out.
Kind regards,
Wonga Team 💙
We have just sent the settlement letters for both loans. 📄
You may add the totals together and make payment within the next 5 working days. We have frozen the accounts to prevent any additional interest or fees from being added during this period. 😊
If you have any questions, please feel free to reach out.
Kind regards,
Wonga Team 💙
Wonga's reply11 Jun 2026, 15:03
Official
Hi Lesa,
We have just sent the settlement letters for both loans. 📄
You may add the totals together and make payment within the next 5 working days. We have frozen the accounts to prevent any additional interest or fees from being added during this period. 😊
If you have any questions, please feel free to reach out.
Kind regards,
Wonga Team 💙
We have just sent the settlement letters for both loans. 📄
You may add the totals together and make payment within the next 5 working days. We have frozen the accounts to prevent any additional interest or fees from being added during this period. 😊
If you have any questions, please feel free to reach out.
Kind regards,
Wonga Team 💙