MN
Mduduzi N
1 reviews | Active since Aug 2022
17 Dec 2024, 14:11
Urgent assistance
I settled a loan with Wonga loans through Blake attorneys and Blake escalated the matter with Wonga but haven't gotten any feedback regarding a refund. I've been calling wonga customer care but they say that I'm not in the system for a refund. I need urgent assistance Thank you Mduduzi Ndlovu
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Replies (2)
Wonga's replyOfficial
17 Dec 2024, 14:27Hi Mduduzi,
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be informed that the late payment allocation was due to an incorrect payment reference as your ID number or account number was not used at the time of payment.
We received your proof of payment document from Blake & Associate and confirm your payment has now been located and will be allocated to your loan account, once this has been completed, we will process a refund.
Thanks,The Wonga Team
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be informed that the late payment allocation was due to an incorrect payment reference as your ID number or account number was not used at the time of payment.
We received your proof of payment document from Blake & Associate and confirm your payment has now been located and will be allocated to your loan account, once this has been completed, we will process a refund.
Thanks,The Wonga Team
Wonga's reply17 Dec 2024, 14:27
Official
Hi Mduduzi,
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be informed that the late payment allocation was due to an incorrect payment reference as your ID number or account number was not used at the time of payment.
We received your proof of payment document from Blake & Associate and confirm your payment has now been located and will be allocated to your loan account, once this has been completed, we will process a refund.
Thanks,The Wonga Team
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Kindly be informed that the late payment allocation was due to an incorrect payment reference as your ID number or account number was not used at the time of payment.
We received your proof of payment document from Blake & Associate and confirm your payment has now been located and will be allocated to your loan account, once this has been completed, we will process a refund.
Thanks,The Wonga Team
MN
Mduduzi N's updateReviewer Update
17 Dec 2024, 17:41Thank you
And how long will this take ?
And how long will this take ?
MN
Mduduzi N's update17 Dec 2024, 17:41
Reviewer Update
Thank you
And how long will this take ?
And how long will this take ?