CA
Carlyn A
1 reviews | Active since Dec 2024
02 Dec 2024, 12:50
Updating my account
Why are you not updating my credit report I've paid you up October month still appearing on my report as an open account try contacting I'm just not getting through please update my report
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Wonga's replyOfficial
03 Dec 2024, 11:24Hi Carlyn,
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.
If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
We hope this answers your query.
Kind Regards,The Wonga Team
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.
If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
We hope this answers your query.
Kind Regards,The Wonga Team
Wonga's reply03 Dec 2024, 11:24
Official
Hi Carlyn,
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.
If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
We hope this answers your query.
Kind Regards,The Wonga Team
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus.
If the 30-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
Please keep in mind that Clearscore is not considered as a reliable credit report.
We hope this answers your query.
Kind Regards,The Wonga Team