NP
Nazeema P
1 reviews | Active since Nov 2015
04 Nov 2021, 08:16
UPDATE MY CREDIT PROFILE ASAP!!!!!
I previously raised a complaint on this platform with regards to my credit profile not being updated. I was advised by Wonga (after weeks) that the account was handed over to Nimble and I need to request a paid up letter and bureau update from them. When calling Nimble, they cannot assist.
However, when checking my credit profile, it shows that Nimble added the Wonga account under their name and they closed the account on my credit file soon after I settled. My Wonga account still reflects active and in arrears with Experian and its impacting my credit profile.
I WANT WONGA TO UPDATE THIS IMMEDIATELY! Please do not tell me to wait 30 working days to wait for update to reflect on my credit profile. The Credit Bureau Association new manual amendment process give bureaus 5 business days to update the request received from the credit provider.
I expect this to be resolved ASAP!!!!
Helpful (0)
Replies (22)0
Replies (22)
Wonga's replyOfficial
04 Nov 2021, 09:53Hi Nazeema,
We humbly apologize for any inconvenience caused.
We have escalated your account to our internal
Collections Team to have your ITC profile updated.
We can confirm that the request was marked as Urgent.
Feedback will be given to you via our email platform.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have escalated your account to our internal
Collections Team to have your ITC profile updated.
We can confirm that the request was marked as Urgent.
Feedback will be given to you via our email platform.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 Nov 2021, 09:53
Official
Hi Nazeema,
We humbly apologize for any inconvenience caused.
We have escalated your account to our internal
Collections Team to have your ITC profile updated.
We can confirm that the request was marked as Urgent.
Feedback will be given to you via our email platform.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have escalated your account to our internal
Collections Team to have your ITC profile updated.
We can confirm that the request was marked as Urgent.
Feedback will be given to you via our email platform.
Thank you for your patience.
The Wonga Team.
NP
Nazeema P's updateReviewer Update
10 Nov 2021, 07:20Nearly a week and still no feedback.
NP
Nazeema P's update10 Nov 2021, 07:20
Reviewer Update
Nearly a week and still no feedback.
Wonga's replyOfficial
10 Nov 2021, 08:32Hi Nazeema,
Thank you for your response.
As advised a week ago your request was escalated to our
internal collections team and the update request was marked as urgent.
It is unknown if they have any backlogs but we can assure you that
an urgent update request was sent to all credit bureaus to
have your ITC profile updated.
Kind Regards
The Wonga Team.
Thank you for your response.
As advised a week ago your request was escalated to our
internal collections team and the update request was marked as urgent.
It is unknown if they have any backlogs but we can assure you that
an urgent update request was sent to all credit bureaus to
have your ITC profile updated.
Kind Regards
The Wonga Team.
Wonga's reply10 Nov 2021, 08:32
Official
Hi Nazeema,
Thank you for your response.
As advised a week ago your request was escalated to our
internal collections team and the update request was marked as urgent.
It is unknown if they have any backlogs but we can assure you that
an urgent update request was sent to all credit bureaus to
have your ITC profile updated.
Kind Regards
The Wonga Team.
Thank you for your response.
As advised a week ago your request was escalated to our
internal collections team and the update request was marked as urgent.
It is unknown if they have any backlogs but we can assure you that
an urgent update request was sent to all credit bureaus to
have your ITC profile updated.
Kind Regards
The Wonga Team.
NP
Nazeema P's updateReviewer Update
10 Nov 2021, 12:38I did not receive confirmation from your offices that this was done.
Please provide me with a reference number for the bureau update.
Please provide me with a reference number for the bureau update.
NP
Nazeema P's update10 Nov 2021, 12:38
Reviewer Update
I did not receive confirmation from your offices that this was done.
Please provide me with a reference number for the bureau update.
Please provide me with a reference number for the bureau update.
Wonga's replyOfficial
10 Nov 2021, 12:49Hi Nazeema,
Thank you for your response.
We can confirm that your ID number is your reference.
You are more than welcome to forward your
paid up letter to the credit bureaus and follow up
directly with them.
Kind Regards
The Wonga Team.
Thank you for your response.
We can confirm that your ID number is your reference.
You are more than welcome to forward your
paid up letter to the credit bureaus and follow up
directly with them.
Kind Regards
The Wonga Team.
Wonga's reply10 Nov 2021, 12:49
Official
Hi Nazeema,
Thank you for your response.
We can confirm that your ID number is your reference.
You are more than welcome to forward your
paid up letter to the credit bureaus and follow up
directly with them.
Kind Regards
The Wonga Team.
Thank you for your response.
We can confirm that your ID number is your reference.
You are more than welcome to forward your
paid up letter to the credit bureaus and follow up
directly with them.
Kind Regards
The Wonga Team.
NP
Nazeema P's updateReviewer Update
10 Nov 2021, 14:24I do not have a paid up letter. I was told by Nimble that they could not assist me with one. If I had a paid up letter, I would have taken things in my own hands, yet I'm forced to deal with incompetence.
NP
Nazeema P's update10 Nov 2021, 14:24
Reviewer Update
I do not have a paid up letter. I was told by Nimble that they could not assist me with one. If I had a paid up letter, I would have taken things in my own hands, yet I'm forced to deal with incompetence.
Wonga's replyOfficial
10 Nov 2021, 14:54Hi Nazeema,
Thank you for your response.
We have escalated your account to the Nimble Group
(Norman Bissett and Associates) and requested that they email you
a paid up letter as your settled your loan with Norman Bissett and Associates
and not VVM or Wonga.
Once they confirm that your loan was settled through them, will
they email you a paid up letter.
Kind Regards
The Wonga Team.
Thank you for your response.
We have escalated your account to the Nimble Group
(Norman Bissett and Associates) and requested that they email you
a paid up letter as your settled your loan with Norman Bissett and Associates
and not VVM or Wonga.
Once they confirm that your loan was settled through them, will
they email you a paid up letter.
Kind Regards
The Wonga Team.
Wonga's reply10 Nov 2021, 14:54
Official
Hi Nazeema,
Thank you for your response.
We have escalated your account to the Nimble Group
(Norman Bissett and Associates) and requested that they email you
a paid up letter as your settled your loan with Norman Bissett and Associates
and not VVM or Wonga.
Once they confirm that your loan was settled through them, will
they email you a paid up letter.
Kind Regards
The Wonga Team.
Thank you for your response.
We have escalated your account to the Nimble Group
(Norman Bissett and Associates) and requested that they email you
a paid up letter as your settled your loan with Norman Bissett and Associates
and not VVM or Wonga.
Once they confirm that your loan was settled through them, will
they email you a paid up letter.
Kind Regards
The Wonga Team.
NP
Nazeema P's updateReviewer Update
15 Nov 2021, 16:18I called Experian who has advised that you would need to provide me with a file name used to submit the update. They confirmed that they have 7 days to update the account. This is now well over 7 days and NOTHING has been done.
Please provide me with the file name ASAP! So that I can fix this issue myself
Please provide me with the file name ASAP! So that I can fix this issue myself
NP
Nazeema P's update15 Nov 2021, 16:18
Reviewer Update
I called Experian who has advised that you would need to provide me with a file name used to submit the update. They confirmed that they have 7 days to update the account. This is now well over 7 days and NOTHING has been done.
Please provide me with the file name ASAP! So that I can fix this issue myself
Please provide me with the file name ASAP! So that I can fix this issue myself
NP
Nazeema P's updateReviewer Update
17 Nov 2021, 10:03IM WAITING ON THE FILE NAME!!
THIS WAS LOGGED ON THE 4TH NOVEMBER 2021 AND TODAY ITS THE 17TH. NOTHING HAS BEEN DONE!!!!!
THIS WAS LOGGED ON THE 4TH NOVEMBER 2021 AND TODAY ITS THE 17TH. NOTHING HAS BEEN DONE!!!!!
NP
Nazeema P's update17 Nov 2021, 10:03
Reviewer Update
IM WAITING ON THE FILE NAME!!
THIS WAS LOGGED ON THE 4TH NOVEMBER 2021 AND TODAY ITS THE 17TH. NOTHING HAS BEEN DONE!!!!!
THIS WAS LOGGED ON THE 4TH NOVEMBER 2021 AND TODAY ITS THE 17TH. NOTHING HAS BEEN DONE!!!!!
Wonga's replyOfficial
17 Nov 2021, 11:07Hi Nazeema,
As advised in all previous posts, your loan was settled with the Nimble group and not Wonga.
They will need to issue you with a paid up letter and email all credit bureaus to have your
ITC profile updated.
Norman Bissett and Associates will issue you with a file name as
Wonga unfortunately, cannot assist you in any way.
We have arranged that they contact you directly.
Thank you for your patience.
The Wonga Team.
As advised in all previous posts, your loan was settled with the Nimble group and not Wonga.
They will need to issue you with a paid up letter and email all credit bureaus to have your
ITC profile updated.
Norman Bissett and Associates will issue you with a file name as
Wonga unfortunately, cannot assist you in any way.
We have arranged that they contact you directly.
Thank you for your patience.
The Wonga Team.
Wonga's reply17 Nov 2021, 11:07
Official
Hi Nazeema,
As advised in all previous posts, your loan was settled with the Nimble group and not Wonga.
They will need to issue you with a paid up letter and email all credit bureaus to have your
ITC profile updated.
Norman Bissett and Associates will issue you with a file name as
Wonga unfortunately, cannot assist you in any way.
We have arranged that they contact you directly.
Thank you for your patience.
The Wonga Team.
As advised in all previous posts, your loan was settled with the Nimble group and not Wonga.
They will need to issue you with a paid up letter and email all credit bureaus to have your
ITC profile updated.
Norman Bissett and Associates will issue you with a file name as
Wonga unfortunately, cannot assist you in any way.
We have arranged that they contact you directly.
Thank you for your patience.
The Wonga Team.
NP
Nazeema P's updateReviewer Update
17 Nov 2021, 11:18Seriously!
Norman Bissett added the account to my credit file and they updated it as closed once I settled the account. Wonga needs to update their listing. Why do I have two 2 listings on my credit profile then?
Please do your jobs properly! Transunion shows the account was updated by Wonga as closed but not Experian. Stop shifting the blame. Your response is conflicting as well as you mentioned before that the matter was submitted to the credit bureaus by your internal collections team. Clearly this never happened. Please get your manager to call me urgently so that this an be resolved once for for all. This was paid in July its now November!! I EXPECT A CALL TODAY!!!!!!!
Norman Bissett added the account to my credit file and they updated it as closed once I settled the account. Wonga needs to update their listing. Why do I have two 2 listings on my credit profile then?
Please do your jobs properly! Transunion shows the account was updated by Wonga as closed but not Experian. Stop shifting the blame. Your response is conflicting as well as you mentioned before that the matter was submitted to the credit bureaus by your internal collections team. Clearly this never happened. Please get your manager to call me urgently so that this an be resolved once for for all. This was paid in July its now November!! I EXPECT A CALL TODAY!!!!!!!
NP
Nazeema P's update17 Nov 2021, 11:18
Reviewer Update
Seriously!
Norman Bissett added the account to my credit file and they updated it as closed once I settled the account. Wonga needs to update their listing. Why do I have two 2 listings on my credit profile then?
Please do your jobs properly! Transunion shows the account was updated by Wonga as closed but not Experian. Stop shifting the blame. Your response is conflicting as well as you mentioned before that the matter was submitted to the credit bureaus by your internal collections team. Clearly this never happened. Please get your manager to call me urgently so that this an be resolved once for for all. This was paid in July its now November!! I EXPECT A CALL TODAY!!!!!!!
Norman Bissett added the account to my credit file and they updated it as closed once I settled the account. Wonga needs to update their listing. Why do I have two 2 listings on my credit profile then?
Please do your jobs properly! Transunion shows the account was updated by Wonga as closed but not Experian. Stop shifting the blame. Your response is conflicting as well as you mentioned before that the matter was submitted to the credit bureaus by your internal collections team. Clearly this never happened. Please get your manager to call me urgently so that this an be resolved once for for all. This was paid in July its now November!! I EXPECT A CALL TODAY!!!!!!!
Wonga's replyOfficial
17 Nov 2021, 12:55Hi Nazeema,
We humbly apologize for any inconvenience caused.
As advised your request was escalated to our
internal collections team and the update request was marked as urgent.
We will do a follow up with the internal collections team and
feedback will be given to you via our email platform.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
As advised your request was escalated to our
internal collections team and the update request was marked as urgent.
We will do a follow up with the internal collections team and
feedback will be given to you via our email platform.
Thank you for your patience.
The Wonga Team.
Wonga's reply17 Nov 2021, 12:55
Official
Hi Nazeema,
We humbly apologize for any inconvenience caused.
As advised your request was escalated to our
internal collections team and the update request was marked as urgent.
We will do a follow up with the internal collections team and
feedback will be given to you via our email platform.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
As advised your request was escalated to our
internal collections team and the update request was marked as urgent.
We will do a follow up with the internal collections team and
feedback will be given to you via our email platform.
Thank you for your patience.
The Wonga Team.
NP
Nazeema P's updateReviewer Update
17 Nov 2021, 12:59I got the same response from you on the 4 November 2021!
Please have some call me ASAP!
Please have some call me ASAP!
NP
Nazeema P's update17 Nov 2021, 12:59
Reviewer Update
I got the same response from you on the 4 November 2021!
Please have some call me ASAP!
Please have some call me ASAP!
Wonga's replyOfficial
18 Nov 2021, 08:32Hi Nazeema,
We can confirm that we have sent off the request
and have emailed you a formal response.
Thank you for your patience.
The Wonga Team.
We can confirm that we have sent off the request
and have emailed you a formal response.
Thank you for your patience.
The Wonga Team.
Wonga's reply18 Nov 2021, 08:32
Official
Hi Nazeema,
We can confirm that we have sent off the request
and have emailed you a formal response.
Thank you for your patience.
The Wonga Team.
We can confirm that we have sent off the request
and have emailed you a formal response.
Thank you for your patience.
The Wonga Team.
NP
Nazeema P's updateReviewer Update
02 Dec 2021, 08:40Nearly one month later and still nothing has been done. Yesterday I received a notification of a statement which I could view under My account. The statement reflected a balance of R255.44.. how??? If I settled this account in July!! This has been one big headache all because Wonga is not compliant with the new manual amendment process. I cant even log a dispute with the bureaus because I have never received a paid up letter.
Poor, poor, poor customer service!!!
Poor, poor, poor customer service!!!
NP
Nazeema P's update02 Dec 2021, 08:40
Reviewer Update
Nearly one month later and still nothing has been done. Yesterday I received a notification of a statement which I could view under My account. The statement reflected a balance of R255.44.. how??? If I settled this account in July!! This has been one big headache all because Wonga is not compliant with the new manual amendment process. I cant even log a dispute with the bureaus because I have never received a paid up letter.
Poor, poor, poor customer service!!!
Poor, poor, poor customer service!!!
Wonga's replyOfficial
02 Dec 2021, 08:53Hi Nazeema,
Thank you for your response.
We can confirm that the system generated Statement of Accounts in error.
Our technical team are investigating why the statements was generated.
We can confirm that you may ignore the statement of account as
your loan loan was ceded and paid up with the Nimble Group
(Norman Bissett and Associates).
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that the system generated Statement of Accounts in error.
Our technical team are investigating why the statements was generated.
We can confirm that you may ignore the statement of account as
your loan loan was ceded and paid up with the Nimble Group
(Norman Bissett and Associates).
Thank you for your patience.
The Wonga Team.
Wonga's reply02 Dec 2021, 08:53
Official
Hi Nazeema,
Thank you for your response.
We can confirm that the system generated Statement of Accounts in error.
Our technical team are investigating why the statements was generated.
We can confirm that you may ignore the statement of account as
your loan loan was ceded and paid up with the Nimble Group
(Norman Bissett and Associates).
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that the system generated Statement of Accounts in error.
Our technical team are investigating why the statements was generated.
We can confirm that you may ignore the statement of account as
your loan loan was ceded and paid up with the Nimble Group
(Norman Bissett and Associates).
Thank you for your patience.
The Wonga Team.
NP
Nazeema P's updateReviewer Update
02 Dec 2021, 09:17So you are not going to address the fact that my credit file is still not updated.
NP
Nazeema P's update02 Dec 2021, 09:17
Reviewer Update
So you are not going to address the fact that my credit file is still not updated.
Wonga's replyOfficial
02 Dec 2021, 09:24Hi Nazeema,
We can confirm that your ITC profile should be updated by
all 5 major credit bureaus.
We can confirm that it was escalated, re-escalated and sent to management
with in our Internal Collection Team.
Your details should be updated.
Thank you for your patience.
The Wonga Team.
We can confirm that your ITC profile should be updated by
all 5 major credit bureaus.
We can confirm that it was escalated, re-escalated and sent to management
with in our Internal Collection Team.
Your details should be updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply02 Dec 2021, 09:24
Official
Hi Nazeema,
We can confirm that your ITC profile should be updated by
all 5 major credit bureaus.
We can confirm that it was escalated, re-escalated and sent to management
with in our Internal Collection Team.
Your details should be updated.
Thank you for your patience.
The Wonga Team.
We can confirm that your ITC profile should be updated by
all 5 major credit bureaus.
We can confirm that it was escalated, re-escalated and sent to management
with in our Internal Collection Team.
Your details should be updated.
Thank you for your patience.
The Wonga Team.
NP
Nazeema P's updateReviewer Update
02 Dec 2021, 09:44Well its not!
NP
Nazeema P's update02 Dec 2021, 09:44
Reviewer Update
Well its not!
Wonga's replyOfficial
02 Dec 2021, 10:11Hi Nazeema,
Please email us an updated copy of your credit report and we
will investigate if any of the credit bureaus has any backlogs.
Please email us a copy of your credit reports from all 5 major
credit bureaus to ***.
Please do not email us a copy of your Clear Score report
as their information is not accurate.
We require copies of the 5 major credit bureaus and we will
feed back to you with once our investigation is concluded.
Kind Regards
The Wonga Team.
Please email us an updated copy of your credit report and we
will investigate if any of the credit bureaus has any backlogs.
Please email us a copy of your credit reports from all 5 major
credit bureaus to ***.
Please do not email us a copy of your Clear Score report
as their information is not accurate.
We require copies of the 5 major credit bureaus and we will
feed back to you with once our investigation is concluded.
Kind Regards
The Wonga Team.
Wonga's reply02 Dec 2021, 10:11
Official
Hi Nazeema,
Please email us an updated copy of your credit report and we
will investigate if any of the credit bureaus has any backlogs.
Please email us a copy of your credit reports from all 5 major
credit bureaus to ***.
Please do not email us a copy of your Clear Score report
as their information is not accurate.
We require copies of the 5 major credit bureaus and we will
feed back to you with once our investigation is concluded.
Kind Regards
The Wonga Team.
Please email us an updated copy of your credit report and we
will investigate if any of the credit bureaus has any backlogs.
Please email us a copy of your credit reports from all 5 major
credit bureaus to ***.
Please do not email us a copy of your Clear Score report
as their information is not accurate.
We require copies of the 5 major credit bureaus and we will
feed back to you with once our investigation is concluded.
Kind Regards
The Wonga Team.
NP
Nazeema P's updateReviewer Update
02 Dec 2021, 10:17Again!! seriously
NP
Nazeema P's update02 Dec 2021, 10:17
Reviewer Update
Again!! seriously
Wonga's replyOfficial
02 Dec 2021, 10:24Hi Nazeema,
In order for us to assist you, we require an updated
credit report from all 5 major credit bureaus, as we can confirm
that we have updated your ITC profile.
Please email us on ***.
Kind Regards
The Wonga Team.
In order for us to assist you, we require an updated
credit report from all 5 major credit bureaus, as we can confirm
that we have updated your ITC profile.
Please email us on ***.
Kind Regards
The Wonga Team.
Wonga's reply02 Dec 2021, 10:24
Official
Hi Nazeema,
In order for us to assist you, we require an updated
credit report from all 5 major credit bureaus, as we can confirm
that we have updated your ITC profile.
Please email us on ***.
Kind Regards
The Wonga Team.
In order for us to assist you, we require an updated
credit report from all 5 major credit bureaus, as we can confirm
that we have updated your ITC profile.
Please email us on ***.
Kind Regards
The Wonga Team.