Update my account/provide settlement letter
I settled my Wonga account last month already but I didnt receive a paid up letter and yesterday I further received an email that my account has been handed over,I've been calling for Elise(Alliance Serv) she doesnt get back to me,I am so frustrated because this is affecting my credit record and I settled this account more than a month,please assist me as soon as possible. to
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Wonga's replyOfficial
24 Aug 2020, 12:42Hi Sivuyisiwe,
We humbly apologize for any inconvenience caused.
Please send us a private message with your ID number
to investigate what transpired on your account?
We can assure you that your complaint will be resolved as best as we can.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Please send us a private message with your ID number
to investigate what transpired on your account?
We can assure you that your complaint will be resolved as best as we can.
Thank you for your patience.
The Wonga Team.
Wonga's reply24 Aug 2020, 12:42
Official
Hi Sivuyisiwe,
We humbly apologize for any inconvenience caused.
Please send us a private message with your ID number
to investigate what transpired on your account?
We can assure you that your complaint will be resolved as best as we can.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Please send us a private message with your ID number
to investigate what transpired on your account?
We can assure you that your complaint will be resolved as best as we can.
Thank you for your patience.
The Wonga Team.
's updateReviewer Update
25 Aug 2020, 12:38Is there any feedback on this query? I dont understand if your people dont communicate with each other or what. I paid off the account in full via Alliance Serv and I am getting messages everyday that I have been handed over to HTN attorneys, please sort this thing out,its causing me so much issues. HTN attorneys have a different amount that I don't even understand where it comes from,Alliance Serv says that my account shows that I have paid up but they have not received a paid up letter! Please sort this out because I cant be handed over to 2 places and furthermore you are not updated that I paid up my account a month ago!
's update25 Aug 2020, 12:38
Reviewer Update
Is there any feedback on this query? I dont understand if your people dont communicate with each other or what. I paid off the account in full via Alliance Serv and I am getting messages everyday that I have been handed over to HTN attorneys, please sort this thing out,its causing me so much issues. HTN attorneys have a different amount that I don't even understand where it comes from,Alliance Serv says that my account shows that I have paid up but they have not received a paid up letter! Please sort this out because I cant be handed over to 2 places and furthermore you are not updated that I paid up my account a month ago!