HA
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1 reviews | Active since Nov 2018
07 Jun 2021, 16:02
Update Credit Bureaus Account ID *** 081
Paid up loan. Details not updated on credit bureaus. Please close account and see proof of payment email.
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Wonga's replyOfficial
07 Jun 2021, 16:32Hi Hilaria,
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your account and can confirm that
your manual payment was not automatically allocated as your loan account number
was used as reference and not your ID number.
We have escalated your Absa bank statement to our finance team to have your settlement
amount manually allocated.
Your account should be updated in the next 24 hours.
As soon as it has updated, will we issue you with a paid up letter and have your
ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your account and can confirm that
your manual payment was not automatically allocated as your loan account number
was used as reference and not your ID number.
We have escalated your Absa bank statement to our finance team to have your settlement
amount manually allocated.
Your account should be updated in the next 24 hours.
As soon as it has updated, will we issue you with a paid up letter and have your
ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply07 Jun 2021, 16:32
Official
Hi Hilaria,
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your account and can confirm that
your manual payment was not automatically allocated as your loan account number
was used as reference and not your ID number.
We have escalated your Absa bank statement to our finance team to have your settlement
amount manually allocated.
Your account should be updated in the next 24 hours.
As soon as it has updated, will we issue you with a paid up letter and have your
ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your account and can confirm that
your manual payment was not automatically allocated as your loan account number
was used as reference and not your ID number.
We have escalated your Absa bank statement to our finance team to have your settlement
amount manually allocated.
Your account should be updated in the next 24 hours.
As soon as it has updated, will we issue you with a paid up letter and have your
ITC profile updated.
Thank you for your patience.
The Wonga Team.