1 reviews | Active since Sept 2017
Unreliable Wonga
Almost a month ago I have put in a complaint about Wonga (the complained I includede below) and they rep**** by saying that I must send my January 2021 statement which I did even today I have not heard from them and the Nimble group still appears on my credit report,what must I do in this case.
I had an account with Wonga and paid it up in full,I just saw last month tha I was handed over to Nimble group,I saw it from my Credit report,I was shocked because I knew I have paid this up last year 2020 January,I called Wonga they said I have reversed their collection I told them I can't reverse debit order above R200 they sai I should send my January last year Bank Statement,I did in the past three weeks they are telling me that they have no feedback for me since they have escalated the matter to their Finance Department,I have been calling for the past three weeks with no Feedback and this is affecting my Credit score so bad,can someone please assist me with this I am just drained by Wonga.
We sincerely apologize for any inconvenience caused.
We can confirm that when you lodged your first Hello Peter Complaint
on the 18-10-2021 our finance team requested a bank statement and it was
escalated to our Internal finance and collections Team.
We can confirm that we are still awaiting feedback as they have started
their investigation process and we're waiting on a response with a conclusion.
We have now re-escalated and included management as we can assure
you that we will provide feedback with a resolution.
We can confirm that your bank statement was attached to your Wonga account,
and can assure you that we will feed back to you via our email platform.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We can confirm that when you lodged your first Hello Peter Complaint
on the 18-10-2021 our finance team requested a bank statement and it was
escalated to our Internal finance and collections Team.
We can confirm that we are still awaiting feedback as they have started
their investigation process and we're waiting on a response with a conclusion.
We have now re-escalated and included management as we can assure
you that we will provide feedback with a resolution.
We can confirm that your bank statement was attached to your Wonga account,
and can assure you that we will feed back to you via our email platform.
Thank you for your patience.
The Wonga Team.